Tutorial for Shopify App for WhatsApp Notification: Easy Setup & Integration Guide

Chat ON Desk makes online shopping safer and easier for Shopify stores. It offers OTP-based login and checkout verification to stop fake orders and reduce fraud. By confirming each order with a one-time password, businesses can avoid unnecessary return-to-origin (RTO) losses that happen with cash on delivery (COD).

 

The platform also provides COD order confirmation through WhatsApp. Customers receive an instant message to confirm their order, and their response is directly synced with the Shopify admin panel. This ensures that only genuine COD orders are processed, saving time and money for the store.

 

Another powerful feature is COD to prepaid conversion. When customers place a COD order, they can be encouraged to switch to prepaid payment with a secure WhatsApp link. This reduces COD dependency, improves cash flow, and lowers the risk of order returns.