Chat on Desk helps organizations around the world create better customer experiences.
Customer expectations around great service keep getting higher and higher. Every day it feels like there are more customers, channels, and questions to answer.
Consumers care first and foremost about having their time valued by brands.
At the same time, many brands and companies are lagging behind by traditional communication channels. Whether its email, phone or live chat. Handling customers via different channels is a major challenge.
Inspired by the combined experience in tech, E-commerce and customer service, Cozy Vision Technologies saw a way to bridge this gap. At Chat on Desk, we work to create empowering unified communication platform while leveraging machine learning to enable brands to deliver best-in-class support on channel of customer’s choice.
Chat on Desk enables messages from any channel to be responded from one centralized dashboard by teams of all sizes. Chat on Desk makes communication with customers easier, faster, and more satisfactory.
Customer is everywhere, and companies need to think of responding customers on every possible channel
Our Mission
Empowering Change Through Purpose
To enable businesses to deliver fast, personalized, and efficient customer interactions through the world’s most popular messaging platform—WhatsApp.
At Chat ON Desk, we’re committed to building tools that make communication seamless and effective. Whether it’s solving support queries, sending out time-sensitive notifications, or closing more sales, our mission is to help brands:
- Build strong customer relationships
- Save time and manual effort through automation
- Improve customer response rates and satisfaction
- Stay ahead with innovative messaging solutions
Our vision is to become the most trusted and results-driven WhatsApp Business API platform globally—fueling digital transformation for brands that want to communicate smarter, sell faster, and support better.
We envision a world where:
- Every business can connect with its customers in real-time through conversational experiences.
- Traditional customer service is replaced by AI-powered, personalized messaging.
- Marketing campaigns are interactive, automated, and measurable directly on WhatsApp.
Businesses can operate faster, more transparently, and with a human touch.
Our Vision
Inspiring the Future We Believe In
Our Values
Wow the Customer
We delight our customers with innovative technology, creative solutions, superior quality, value and service taking them beyond where they are today.
Take Ownership
We are empowered and empower others to take initiative whilst being accountable for our words, our actions, and results.
Be Transparent
We provide our People, Customers and Investors with the "good" and "bad" to create trust and make better decisions.
Humility in Excellence
We embrace the spirit of our roots – we dream big yet are guided by our ability to remain realistic and authentic whilst striving for excellence.
Respect & Empower
We create an inclusive environment for our people to do great work, collaborate for diversity of thought, and celebrate our successes.