Refund 

Amount paid towards Chat on Desk service is non-refundable and non-transferrable to another account or service.

If you stop using your account or the service, you will not be entitled to any refunds.

There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.

Cancellation 

The user may as per their best interests deactivate their account at any point of time. All cancellation requests must be submitted to accounts and billing department of Chat On Desk. You may submit your cancellation requests by email or phone. Your request will not be considered valid unless and until you receive confirmation from our accounts or billing department. The confirmation email or number given by accounts department of Chat On Desk will act as a proof of the cancellation of service.

Chat On Desk reserves the right to suspend or terminate access to our services without giving any prior notice without specifying any reason and also in case of any possible violation of the terms of use.

Chat On Desk shall not be held liable for any instances of termination of services on the account of non-renewal or non-payment of dues on time, or, violation of Service Usage Policy.