connect

engage

automate

Enhance Customer Interaction with Multi-Channels Notification, Chatbots and Live Chat

Combine The Power Of  
  • Email
  • SMS
  • WhatsApp
  • Facebook
  • Instagram
  • Telegram
  • GBM

50% Increase in revenue

whatsapp api integration

full time customer support

social media automation

Integrations


Engage With Customers On WhatsApp

Automate business communication today!

Send Order & Shipping Updates
Notify your customers to keep them informed about orders, payments, and shipping updates. These communications have become essential for any e-commerce business. Consistent and actionable Whatsapp updates to your customer goes a long way in reducing unnecessary support tickets.
Confirm COD Orders
Double check on the authenticity of your COD orders by automatically asking for another round of confirmation via Whatsapp. Including a COD option surely increases sales, but can also lead to some fake orders. It’s best to re-confirm these orders by pinging the customer on Whatsapp!
Convert Abandoned Carts
Recover lost sales with automated reminders for abandoned carts on WhatsApp. Timely nudges to continue checkouts can work wonders to bring back customers to your store. These small but important measures will ensure consistent growth in e-commerce revenues.
Discount & Offers
Share personalized and timely alerts to inform customers about new offers. These communications can yield a lot of conversions. When done via Whatsapp, the impact can be massive. Plan these messages wisely to increase sales!
Review Request
Ask reviews from your customers, and show that you really care for their opinion. Reviews also help you showcase the quality of your service/product and eventually help you acquire more customers.
Back-in-Stock Alerts
Send back-in-stock alerts with clear CTAs to maximize sales opportunity. You could even personalize these alerts for every customer by linking it to their wishlists on your e-store!

Transactional Alerts

Send notifications like order updates, reminders from Dashboard or trigger them via API

Conversational Sales

Increase sales visibility, auto-qualify leads & sync with your CRM.

Conversational Support

Use automated messaging to identify customer issues, and route to agents according to skill, function, language, shift & more

Promotional Messages

Target specific interests with Broadcasts, or trigger event-based promotions via API

Why Chat On Desk

One Contact One Thread

A single customer thread containing every message, from all channels, including whatsapp, facebook, instagram, telegram, web chat and internal discussion. All the functionality you expect and some really hard to find anywhere else.

Supercharge your business with powerful integrations

  • Easy to Integrate
  • Superior Support
  • Enterprise-grade Security
  • Friendly for non-technical users

Get better business results with the power of Google

Take advantage of the world's most popular search engine and turn Search Results into Chats

Create stronger Customer Engagement and build lasting connections with first-time visitors using Google Business Messages, boost your customer service and scale sales.

Reach customers on their terms. Drive loyalty and purchasing with features such as carousels and photo cards to keep your brand top of mind.

data analytics

Get to know your customers

Integrate Chat On Desk with your web/mobile apps to get real-time customer data. Use custom attributes to store data about your customers. Identify high value customer segments and proactively reach out to them.

Ready to automate more than 80% of your customer support?
Create your own bot in just 5 minutes