Whatsapp

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Bitrix

Bring WhatsApp Business API into Bitrix24 in 5 Minutes

Official WhatsApp integration with template messaging, chat automation, and INR billing—fully inside your Bitrix24 CRM.

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Enable WhatsApp Messaging in Bitrix24 CRM

Why WhatsApp + Bitrix24?

Streamline customer conversations and boost team productivity.

Official WhatsApp Business API

Enterprise‑grade, green‑tick certified, directly supported by Meta.

Template & Session Messaging

Build, manage and send message templates—with interactive buttons—right from Bitrix24.

INR‑Native Billing

Pay in Indian Rupees—no surprises on your invoice.

Key Features

Everything you need to streamline WhatsApp in Bitrix24

Stay Connected — One Platform, Two-Way Conversations

Two‑Way Chat Inside Bitrix24

  • Send and receive WhatsApp messages as native Bitrix24 Open Channel threads.
  • Rich media support: images, documents, locations, quick‑reply buttons.

Use Pre-Approved Templates Across CRM Modules

Start WhatsApp Conversations Directly from Bitrix24

  • Send approved WhatsApp template messages instantly from Deals, Leads, Contacts, and Open Channels in Bitrix24.
  • Whether it's a welcome message, payment reminder, or follow-up — start conversations in a compliant, structured way right from where your team works.

Automate Routine Tasks for Maximum Efficiency

Automated Workflows

  • Trigger WhatsApp messages automatically based on Bitrix24 actions — like when a new lead is added, a deal reaches a specific stage.
  • Send instant, personalized messages based on your Bitrix24 workflows. No manual effort needed — just smooth, real-time communication between your team and customers.

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Unified Data for Smarter Sales and Support

Contact & Deal Sync

  • Every incoming WhatsApp message is intelligently matched with your Bitrix24 CRM records.
  • New Customers: If the sender isn’t in your CRM, a new lead, or deal is created automatically.
  • Existing Records: If the sender already exists, the conversation is linked directly to the existing contact or deal for complete context.

Automate Routine Tasks for Maximum Efficiency

Send Greetings Automatically

  • Set your own personalized greeting or important info you'd like customers to receive automatically.
  • Only once on first contact: Sends the auto-reply only the first time a customer reaches out via whatsapp. Repeat chats won't trigger the message again.
  • Every new conversation: Sends the greeting every time a customer starts a new chat, even if they've messaged before.

Flexible Agent Routing for Faster Responses

Smart Agent Queue Management

  • Assign incoming WhatsApp enquiries to the right team members with flexible distribution settings.
  • Set Distribution Mode: Choose to distribute messages equally among agents, assign them one-by-one in queue order, or notify all agents at once so the first to respond can handle it.
  • Ensure faster response times and smarter workload management for your support and sales teams.

Set Clear Expectations with Customers

Customize Your Agents Availability

  • Easily manage your availability with customizable working hours.
  • Set your time zone, business hours, weekends, and holidays to match your schedule.
  • Enable off-hours auto-replies to inform customers you'll respond during working hours.

Seamless WhatsApp Campaign Integration

Run Campaigns Directly from Bitrix24

  • Launch targeted WhatsApp campaigns right from your Bitrix24 CRM — no switching platforms or exporting data.
  • Use your existing leads, contacts, or deals to send broadcast messages, promotional offers, event invites, payment reminders, and more.

Three-Step Onboarding Process

10-Minute Setup. Zero Hassle.

1
Sign Up & Authorize

Sign Up & Authorize

Create your Chat ON Desk account and connect your Bitrix24 Open Channel.

2
WhatsApp Onboarding

WhatsApp Onboarding

We handle Facebook‑Meta approval, WhatsApp number configuration, and template setup.

3
Go Live

Go Live

Start chatting—no extra logins needed.


AI Chat Bot

FAQs

Everything You Need to Know About Using Chat ON Desk with Shopify

Yes—you get full template management plus free 24‑hour session messaging after any customer‑initiated chat.

Officially its 24-48 hours, but in general it hardly takes 2-5 minutes. We will guide you end‑to‑end process.

Yes, you’ll need to provision a dedicated number, which is not active on Whatsapp.

Absolutely—every WhatsApp conversation is stored in Bitrix24 contact center.

All data is TLS‑encrypted in transit, and stored on ISO‑certified cloud infrastructure.

Real stories from real users

Discover how we're making a difference

Revolutionize Customer Engagement With Chat ON Desk

Powerful Tools to Connect, Convert, and Support—Without the Chaos.

Install the Bitrix app and go live in 10 minutes – no tech skills required