Hospitality
Deliver 5-Star Guest Experiences
Get your marketing, sales and support teams into the pockets of guests. Use instant messaging to handle everything from MICE and event venue inquiries to special requests from luxury travelers.
Share Your Catalog
Use WhatsApp to showcase your products and keep your customers updated with the latest stock information.
Fast Response to Offers
Invite fast responses to your sales promotions as over 90% of WhatsApp messages are opened within 3 minutes.
Personalized Promotions
Send targeted WhatsApp campaigns with personalized promotions based on customer purchase patterns or seasons.
Loyalty Program Updates
Enroll customers in your loyalty programs and update them on points schemes and personalized special offers.
Confirmation & Support
Send automated order confirmation and billing updates, and automate responses for support with non-code chatbots.
In Stock & New Products
Immediately alert customers when items are back in stock, and promote new products, upsell and cross sell.
Engage on every channel
Instead of marketing your hotel over email, get campaigns into the inboxes customers most frequently check. Chat privately or personalize conversations at scale on popular messaging channels.
- Automate omnichannel drip campaigns that re-engage former guests or warm leads
- Upsell room upgrades, extended stays, spa treatments and F&B deals with personalized campaigns
- Automate omnichannel drip campaigns that re-engage former guests or warm leads
Turn conversations into reservations
Whether customers want to book the best suite in the building, an intimate wedding venue or a huge hall for corporate functions, be ready to close that deal.
- Integrate software or third-party systems to confirm reservations, generate quotations or manage events
- Automate your sales cycle and messages to avoid guests dropping off in the booking journey
- Prioritize high lifetime value guests by assigning them a dedicated salesperson
Launch a Virtual Concierge
Stay in touch with guests from pre-arrival to post-departure, or throughout their event planning. Let them check in easily with any concerns or build up to a warm reception before they arrive.
- Automate messages like recommendations or FAQ responses for 24/7 self-service
- Route guests by location, language or loyalty program tier when the customer team is on shift
- Enable direct access to special services like the butler team, concierge or in-room dining
