Viber Business Accounts can be used as business accounts to allow customers to interact with your brand. As the name implies, Viber Business Accounts can use automated messaging, they can also connect to a customer support platform to message customers manually.
Creating a Viber Business Account is completely free and there are no limitations on messaging or amount of contacts. All you need to do to get started using Viber for companies is to create a Viber Business Account.
Requirement to implement Viber Bot:
How can I start conversation with my users directly via Viber Chat? To get your customers as Viber Contacts, they’ll have to message you first. This is a limitation used by Viber and other messaging app business accounts to reduce spam.
What is Viber Messaging window?
Messaging customers on Viber is relatively straightforward. Although other messaging app business accounts place limits when you can message and what you can send, Viber doesn’t place any such limitations on brands.
Since Viber doesn’t have a messaging window like other messaging apps, you can message customers any time after they become a contact.
Does Viber Provides Read Receipts? Viber provides sent, delivered, and read status.
Can i Broadcast message to all my users?
Like 1:1 messaging, Viber doesn’t create any limitations for broadcasting. You can send rich media like pictures, videos, files, and text to an unlimited number of Contacts. But remember, you’ll need to get them to message you first to become Contacts. Keep in mind, Contacts can block your bot if they don’t like what you send them. Once they’ve blocked you, there’s nothing you can do. Even if you try to send them a new message, you’ll receive a notification that says failed to send the message the user is not subscribed anymore.