Customer expectations around great service keep getting higher and higher. Every day it feels like there are more customers, channels, and questions to answer.
Consumers care first and foremost about having their time valued by brands.
At the same time, many brands and companies are lagging behind by traditional communication channels. Whether its email, phone or live chat. Handling customers via different channels is a major challenge.
Inspired by the combined experience in tech, E-commerce and customer service, Cozy Vision Technologies saw a way to bridge this gap. At Chat on Desk, we work to create empowering unified communication platform while leveraging machine learning to enable brands to deliver best-in-class support on channel of customer’s choice.
Chat on Desk enables messages from any channel to be responded from one centralized dashboard by teams of all sizes. Chat on Desk makes communication with customers easier, faster, and more satisfactory.
We delight our customers with innovative technology, creative solutions, superior quality, value and service taking them beyond where they are today.
We are empowered and empower others to take initiative whilst being accountable for our words, our actions, and results.
We provide our People, Customers and Investors with the "good" and "bad" to create trust and make better decisions.
We embrace the spirit of our roots – we dream big yet are guided by our ability to remain realistic and authentic whilst striving for excellence.
We create an inclusive environment for our people to do great work, collaborate for diversity of thought, and celebrate our successes.