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Bring WhatsApp Business API into Bitrix24 in 5 Minutes
Official WhatsApp integration with template messaging , chat automation ,and INR billing— all of that fully inside your Bitrix24 CRM, so it kinda works end-to-end.
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Enable WhatsApp Messaging in Bitrix24 CRM
Why WhatsApp + Bitrix24?
Streamline customer conversations and boost team productivity.
Official WhatsApp Business API
Enterprise grade, green tick certified , directly supported by Meta yeah.
Template & Session Messaging
Build, manage, and send message templates with interactive buttons—right from Bitrix24 . You can do it all there, no fuss, not really, just quick steps and you’re set.
INR‑Native Billing
Pay in Indian Rupees—no surprises on your invoice, really.
Key Features
Everything you need to streamline WhatsApp in Bitrix24
Stay Connected — One Platform, Two-Way Conversations
Two‑Way Chat Inside Bitrix24
- Send and receive WhatsApp messages like native Bitrix24 Open Channel threads, so they sort of behave the same but without the whole thing feeling foreign. Support rich media too: images, documents, locations , and even quick reply button(s) for faster answers.
Use Pre-Approved Templates Across CRM Modules
Start WhatsApp Conversations Directly from Bitrix24
- Send the approved WhatsApp template messages in no time from Deals , Leads , Contacts, and Open Channels inside Bitrix24.
- Whether it's a welcome message, payment reminder, or a follow up, you can start those conversations in a more compliant, kind of structured way, right where your team already does the work.
Automate Routine Tasks for Maximum Efficiency
Automated Workflows
- Trigger WhatsApp messages automatically from Bitrix24 actions , like if a new lead is created or a deal reaches some specific stage. Send instant, personalized texts straight from your Bitrix24 flows , so nobody has to do anything manually—just smoother , real time chat between your team and customers . It’s basically automatic follow-ups, you know.
Unified Data for Smarter Sales and Support
Contact & Deal Sync
- Every incoming WhatsApp chat gets matched, pretty intelligently with your Bitrix24 CRM records.
- New Customers: If the person is new, meaning the sender isn’t already in your CRM, then a new lead, or sometimes a deal is set up automatically.
- And if it’s an existing record, so the sender is already there, the whole conversation is linked straight to the same contact or deal, for full context, from the start.
Automate Routine Tasks for Maximum Efficiency
Send Greetings Automatically
- Set up your own custom greeting, or the big info you want customers to get automatically. It works like this, just once on first contact: the auto reply is sent only the first time someone messages you on whatsapp. If they chat again later , it won’t trigger that message a second time.
And for every new conversation: the greeting goes out each time they start a new chat , even if they already messaged you before.
Flexible Agent Routing for Faster Responses
Smart Agent Queue Management
- Sort those WhatsApp messages that come in, to the right team folks with flexible distribution setups. Pick the Distribution Mode, like split it evenly across agents , or drop it one-by-one in queue order, and if needed notify all agents at once so whoever replies first can take it. This helps keep response speeds up and also helps with smarter, more balanced workloads for your support and sales squads.
Set Clear Expectations with Customers
Customize Your Agents Availability
- You can easily manage your availability with customizable working time, like set it how you want it, not the other way. Choose your time zone, define your business hours, mark weekends and holidays, so it fits your pace. Also turn on off-hours auto replies so customers know you will get back to them during working hours.
Seamless WhatsApp Campaign Integration
Run Campaigns Directly from Bitrix24
- Launch tailored WhatsApp campaigns straight from your Bitrix24 CRM, so you don’t need to jump around apps or export anything. Use your current leads, contacts or deals to push broadcast messages, promotional offers, event invites, payment reminders and similar updates.
Three-Step Onboarding Process
10-Minute Setup. Zero Hassle.
Sign Up & Authorize
Go ahead and set up your Chat ON Desk account, then connect your Bitrix24 Open Channel it should be easy.
WhatsApp Onboarding
We do the Facebook Meta approval thing, also WhatsApp number configuration, plus template setup, kind of all in one go.
Go Live
Start chatting—no extra logins needed.
Featured Insight
Deep dive into the core features
FAQs
Everything You Need to Know About Using Chat ON Desk with Shopify
Yes—you get full template management plus free 24‑hour session messaging after any customer‑initiated chat.
Officially its 24-48 hours, but in general it hardly takes 2-5 minutes. We will guide you end‑to‑end process.
Yes, you’ll need to provision a dedicated number, which is not active on Whatsapp.
It is an integration that connects WhatsApp Business API with Bitrix24 CRM, allowing businesses to manage customer chats, leads, and support directly within the CRM.
Through official API providers, WhatsApp messages are synced into Bitrix24, enabling automated workflows, chat tracking, and lead management.
Yes, you must have access to WhatsApp Business API. The standard WhatsApp Business app cannot be directly integrated.
Yes, you can send bulk messages using approved templates while following WhatsApp policies.
Yes, both startups and enterprises can use it to automate communication and improve customer engagement.
Key features include chat automation, lead capture, message templates, chatbot support, and real-time notifications.
Yes, you can set up auto-replies, chatbots, and workflow automation to respond instantly to customers.
Absolutely—every WhatsApp conversation is stored in Bitrix24 contact center.
All data is TLS‑encrypted in transit, and stored on ISO‑certified cloud infrastructure.
Yes, all conversations are logged and stored within Bitrix24 for tracking and future reference.
No, most providers offer no-code or low-code setup with guided onboarding.
Yes, chats can be automatically assigned to agents or sales representatives inside Bitrix24.
Yes, it follows WhatsApp’s official encryption and data security guidelines.
Yes, you can send order updates, OTPs, reminders, and notifications using approved templates.
Yes, AI chatbots can be integrated to handle queries, qualify leads, and provide 24/7 support.
Setup usually takes just a few minutes to a couple of hours, depending on configuration and approval process.
Yes, this integration is fully available for businesses in India, allowing you to connect WhatsApp Business API with Bitrix24 CRM to manage leads, automate communication, and streamline customer interactions efficiently.
Real stories from real users
Discover how we're making a difference
Revolutionize Customer Engagement With Chat ON Desk
Powerful Tools to Connect, Convert, and Support—Without the Chaos.
Improve Customer Satisfaction
Provide support on your customer’s favorite app, and improve your CSAT scores.
Personalize Marketing
Give your customers a better experience with personalized offers and messages that build a better rapport and repeat business.
Automate sales & support
Get an intelligent chatbot with pre-made ecommerce templates to automate sales & support.
One Customer One Thread
Get all messages in a single thread from all channels, so that you do not have to search at different platforms.
No Code Implementation
Install our Shopify App, so that you do not have to worry about integrating API's, and you can focus on other areas of your business.
Contextual Communication
Loop in an agent when required without losing the context of the conversation.