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Hospitality
Deliver 5-Star Guest Experiences via WhatsApp
Put your hotel, resort, or events venue in the palm of your guests hands. With Chat ON Desk, your marketing, sales, and guest service crew can manage everything—reservations, customized offers, pre-arrival service and more, all in one go, smoothly via WhatsApp and other messaging channels.
Experience Smart Communication
Why WhatsApp Works in Hospitality
- Instant Read Rates: more than 90% of WhatsApp messages get opened in under 3 minutes, which is kinda perfect for time-sensitive offers and quick updates.
- Personal & Immediate: guests usually answer those direct, conversational pings much more than email or SMS.
- 24×7 Engagement: you can automate pre-arrival concierge messages, help for late check in, plus event updates, all of it without any extra cost.
Use Cases for Hotels & Event Venues
Real scenarios, real impact.
Share room types, event menus , amenities—updated in real time, like immediately.
Run a more tailored campaign based on what guests did before, or maybe by the season trends, you know like earlier behavior patterns.
Turn those inquiries into bookings—like, automate room or venue quotes, tack on some upsell offers, and do smooth follow ups that just happen , without all the back and forth.
Let frequent guests know about their rewards status, possible upgrades, or these more private, exclusive offers they can grab. Keep them in the loop, sort of, so they actually use it , and don’t miss the chance.
Keep 24/7 access to FAQs, local suggestions, or request services with bots and AI routing, so people can reach what they need ,all the time.
Let guests know when new rooms pop up, when seasonal packages become available, or when facilities get opened, so they don’t miss out.
Features Built for Hospitality
Hospitality Business Benefits
Powerful tools to grow your business.
Higher Conversions
Get higher booking conversion rates by doing quick, conversational follow-ups. Like really friendly check-ins, not just a standard message, so people don't fall off or go cold.
Faster Responses
Faster guest response times, even outside the office hours .
Smart Automation
Reduced operational load a bit, with automation handling those guest questions. Pretty much just takes care of common guest queries so less stuff for people to deal with ,and yeah it makes the whole thing smoother.
Personalized Experience
Higher guest satisfaction because of those kinds of personalized messages, you know the ones that feel more human and not generic at all.
Revenue Growth
There are more chances to grow revenue, through upselling offers and loyalty nudges, in a kind of subtle way, like you know, a little push, but still friendly.
Trusted by Hospitality Leaders Across India
Powerful tools to grow your business.
Using Chat ON Desk, at Hotel Arihant they automated about 80% of pre arrival questions through WhatsApp, so the staff workload got lighter a lot and, the upgrade sales went up roughly 25% too.
Tell us your hospitality challenge — we’ll show you how WhatsApp can solve it.
Featured Insight
Deep dive into the core features
FAQs
Everything You Need to Know About Using Chat ON Desk
Yes — automated templates handle confirmations, invoices, and reminders smoothly.
Absolutely — Chat ON Desk uses the official WhatsApp Business API, fully compliant with messaging regulations.
Yes — a shared inbox empowers marketing, front desk, and concierge teams to manage messages collaboratively.
Yes — define routing rules so VIP guests or different language speakers are handled by the right agents.
Yes — Chat ON Desk can automatically send check-in instructions, check-out reminders, and stay updates via WhatsApp.
Yes — Chat ON Desk enables automated feedback requests and review collection after a guest’s stay.
Yes — Chat ON Desk can integrate with supported PMS and booking platforms to automate guest communication.
Yes — Chat ON Desk allows hotels to run targeted WhatsApp campaigns for special offers, discounts, and loyalty programs.
Yes — AI-powered chatbots and automation workflows can answer common guest questions around the clock.
Revolutionize Customer Engagement With Chat ON Desk
Powerful Tools to Connect, Convert, and Support—Without the Chaos.
Improve Customer Satisfaction
Support your customer’s favorite app , and get your CSAT scores up a bit too.
Personalize Marketing
Help your customers get a better experience with personalized offers, and messages that build a stronger rapport, and encourage repeat business.
Automate sales & support
Get an intelligent chat bot with ready ecommerce templates, to kind of automate sales & support , and make the whole thing run smoother.
One Customer One Thread
Get every message in one thread, from all channels ,so you don’t have to hunt around on different platforms.
No Code Implementation
Install our Shopify app,so you can just not worry about integrating APIs and keep your mind on other areas of your business. It’s kind of smoother this way, you know, no need to fuss with the tech bits.
Contextual Communication
Keep an agent looping when it is needed, but don't drop the context of the talk we are having—like, stay in the same thread, even if it goes back and forth.