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Bring WhatsApp Business API into Bitrix24 in 5 Minutes
Official WhatsApp integration with template messaging, chat automation, and INR billing—fully inside your Bitrix24 CRM.
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Enable WhatsApp Messaging in Bitrix24 CRM
Why WhatsApp + Bitrix24?
Streamline customer conversations and boost team productivity.
Official WhatsApp Business API
Enterprise‑grade, green‑tick certified, directly supported by Meta.
Template & Session Messaging
Build, manage and send message templates—with interactive buttons—right from Bitrix24.
INR‑Native Billing
Pay in Indian Rupees—no surprises on your invoice.
Key Features
Everything you need to streamline WhatsApp in Bitrix24
Stay Connected — One Platform, Two-Way Conversations
Two‑Way Chat Inside Bitrix24
- Send and receive WhatsApp messages as native Bitrix24 Open Channel threads.
- Rich media support: images, documents, locations, quick‑reply buttons.
Use Pre-Approved Templates Across CRM Modules
Start WhatsApp Conversations Directly from Bitrix24
- Send approved WhatsApp template messages instantly from Deals, Leads, Contacts, and Open Channels in Bitrix24.
- Whether it's a welcome message, payment reminder, or follow-up — start conversations in a compliant, structured way right from where your team works.
Automate Routine Tasks for Maximum Efficiency
Automated Workflows
- Trigger WhatsApp messages automatically based on Bitrix24 actions — like when a new lead is added, a deal reaches a specific stage.
- Send instant, personalized messages based on your Bitrix24 workflows. No manual effort needed — just smooth, real-time communication between your team and customers.
Unified Data for Smarter Sales and Support
Contact & Deal Sync
- Every incoming WhatsApp message is intelligently matched with your Bitrix24 CRM records.
- New Customers: If the sender isn’t in your CRM, a new lead, or deal is created automatically.
- Existing Records: If the sender already exists, the conversation is linked directly to the existing contact or deal for complete context.
Automate Routine Tasks for Maximum Efficiency
Send Greetings Automatically
- Set your own personalized greeting or important info you'd like customers to receive automatically.
- Only once on first contact: Sends the auto-reply only the first time a customer reaches out via whatsapp. Repeat chats won't trigger the message again.
- Every new conversation: Sends the greeting every time a customer starts a new chat, even if they've messaged before.
Flexible Agent Routing for Faster Responses
Smart Agent Queue Management
- Assign incoming WhatsApp enquiries to the right team members with flexible distribution settings.
- Set Distribution Mode: Choose to distribute messages equally among agents, assign them one-by-one in queue order, or notify all agents at once so the first to respond can handle it.
- Ensure faster response times and smarter workload management for your support and sales teams.
Set Clear Expectations with Customers
Customize Your Agents Availability
- Easily manage your availability with customizable working hours.
- Set your time zone, business hours, weekends, and holidays to match your schedule.
- Enable off-hours auto-replies to inform customers you'll respond during working hours.
Seamless WhatsApp Campaign Integration
Run Campaigns Directly from Bitrix24
- Launch targeted WhatsApp campaigns right from your Bitrix24 CRM — no switching platforms or exporting data.
- Use your existing leads, contacts, or deals to send broadcast messages, promotional offers, event invites, payment reminders, and more.
Three-Step Onboarding Process
10-Minute Setup. Zero Hassle.
Sign Up & Authorize
Create your Chat ON Desk account and connect your Bitrix24 Open Channel.
WhatsApp Onboarding
We handle Facebook‑Meta approval, WhatsApp number configuration, and template setup.
Go Live
Start chatting—no extra logins needed.
Featured Insight
Deep dive into the core features
FAQs
Everything You Need to Know About Using Chat ON Desk with Shopify
Yes—you get full template management plus free 24‑hour session messaging after any customer‑initiated chat.
Officially its 24-48 hours, but in general it hardly takes 2-5 minutes. We will guide you end‑to‑end process.
Yes, you’ll need to provision a dedicated number, which is not active on Whatsapp.
It is an integration that connects WhatsApp Business API with Bitrix24 CRM, allowing businesses to manage customer chats, leads, and support directly within the CRM.
Through official API providers, WhatsApp messages are synced into Bitrix24, enabling automated workflows, chat tracking, and lead management.
Yes, you must have access to WhatsApp Business API. The standard WhatsApp Business app cannot be directly integrated.
Yes, you can send bulk messages using approved templates while following WhatsApp policies.
Yes, both startups and enterprises can use it to automate communication and improve customer engagement.
Key features include chat automation, lead capture, message templates, chatbot support, and real-time notifications.
Yes, you can set up auto-replies, chatbots, and workflow automation to respond instantly to customers.
Absolutely—every WhatsApp conversation is stored in Bitrix24 contact center.
All data is TLS‑encrypted in transit, and stored on ISO‑certified cloud infrastructure.
Yes, all conversations are logged and stored within Bitrix24 for tracking and future reference.
No, most providers offer no-code or low-code setup with guided onboarding.
Yes, chats can be automatically assigned to agents or sales representatives inside Bitrix24.
Yes, it follows WhatsApp’s official encryption and data security guidelines.
Yes, you can send order updates, OTPs, reminders, and notifications using approved templates.
Yes, AI chatbots can be integrated to handle queries, qualify leads, and provide 24/7 support.
Setup usually takes just a few minutes to a couple of hours, depending on configuration and approval process.
Yes, this integration is fully available for businesses in India, allowing you to connect WhatsApp Business API with Bitrix24 CRM to manage leads, automate communication, and streamline customer interactions efficiently.
Real stories from real users
Discover how we're making a difference
Revolutionize Customer Engagement With Chat ON Desk
Powerful Tools to Connect, Convert, and Support—Without the Chaos.
Improve Customer Satisfaction
Provide support on your customer’s favorite app, and improve your CSAT scores.
Personalize Marketing
Give your customers a better experience with personalized offers and messages that build a better rapport and repeat business.
Automate sales & support
Get an intelligent chatbot with pre-made ecommerce templates to automate sales & support.
One Customer One Thread
Get all messages in a single thread from all channels, so that you do not have to search at different platforms.
No Code Implementation
Install our Shopify App, so that you do not have to worry about integrating API's, and you can focus on other areas of your business.
Contextual Communication
Loop in an agent when required without losing the context of the conversation.