Do I need a developer to set this up?

Nope! Just install our Shopify app, and you’ll be guided step-by-step. We can help on WhatsApp too.

Is this officially approved by WhatsApp?

Yes. We are a Meta Business Partner and offer direct API access with full compliance.

Can I send broadcast or promotional messages?

Yes – using WhatsApp-approved templates. We help you get them approved and ready.

How is this different from other apps?

We offer direct INR billing, real human support, and 15+ channels in one inbox.

Is it only for Indian merchants?

No. But we’re especially optimized for Indian stores with INR billing, GST invoices, and language support.

Bitrix

Bring WhatsApp Business API into Bitrix24 in 5 Minutes

Name: Chat ON Desk – WhatsApp Notifications for Shopify
Brand: Chat ON Desk
Rating: 4.9 (35 reviews)

Official WhatsApp integration with template messaging, chat automation, and INR billing—fully inside your Bitrix24 CRM.

Enable WhatsApp Messaging in Bitrix24 CRM

Why WhatsApp + Bitrix24?

Streamline customer conversations and boost team productivity.

Official WhatsApp Business API

Enterprise‑grade, green‑tick certified, directly supported by Meta.

Template & Session Messaging

Build, manage and send message templates—with interactive buttons—right from Bitrix24.

INR‑Native Billing

Pay in Indian Rupees—no surprises on your invoice.

Key Features

Everything you need to streamline WhatsApp in Bitrix24

Stay Connected — One Platform, Two-Way Conversations

Two‑Way Chat Inside Bitrix24

Send and receive WhatsApp messages as native Bitrix24 Open Channel threads.
Rich media support: images, documents, locations, quick‑reply buttons.

Create and Manage Templates with Ease

Template Management

Create, approve, and organize WhatsApp message templates (HSMs).
Interactive buttons (Call‑to‑Action / Quick Reply) for campaigns and support flows.

Automate Routine Tasks for Maximum Efficiency

Automated Workflows

Trigger Bitrix24 business processes (tasks, deal stage changes, notifications) on incoming WhatsApp keywords or events.
Auto‑responders and drip sequences for FAQs, order updates, reminders.

Unified Data for Smarter Sales and Support

Contact & Deal Sync

New WhatsApp contacts auto‑create Bitrix24 Leads/Contacts.
Chat history attaches to the contact card—full context for sales and support.

Insights That Fuel Growth

Analytics & Reporting

Track incoming vs. outgoing WhatsApp volumes, response times, SLA adherence.
Exportable reports and built‑in Bitrix24 dashboards.

Three-Step Onboarding Process

10-Minute Setup. Zero Hassle.

Sign Up & Authorize

Create your Chat ON Desk account and connect your Bitrix24 Open Channel.

WhatsApp Onboarding

We handle Facebook‑Meta approval, WhatsApp number configuration, and template setup.

Go Live

Start chatting—no extra logins needed.

Featured Insight

Deep dive into the core features

FAQs

Everything You Need to Know About Using Chat ON Desk with Shopify

Can I send both template (HSM) and session messages?

Yes—you get full template management plus free 24‑hour session messaging after any customer‑initiated chat.

How long does WhatsApp approval take?

Typically 24–48 hours. We guide you end‑to‑end.

Do I need a separate phone number?

Yes, you’ll provision a dedicated number. We help you purchase or port it.

Is message history synced?

Absolutely—every WhatsApp conversation is stored in Bitrix24 contact timelines.

What security standards do you follow?

All data is TLS‑encrypted in transit, and stored on ISO‑certified AWS infrastructure.

Real stories from real users

Discover how we're making a difference

I didn’t expect results this fast. We started recovering abandoned carts the same day!

Shopify D2C Brand

Mumbai

This was the easiest WhatsApp integration I’ve used. No Twilio, no foreign payments.

Electronics Retailer

Jaipur

We saved hours every week on COD confirmations. Plus, customer replies come right to our inbox.

Lifestyle Brand

Bangalore

The onboarding team helped us go live in under 15 minutes. Our first automated order alert was sent within the hour!

Fashion Store

Delhi

Finally, a WhatsApp tool that understands Indian brands — INR billing, GST invoice, and support that replies instantly.

Organic Skincare Brand

Ahmedabad

Revolutionize Customer Engagement With Chat ON Desk

Powerful Tools to Connect, Convert, and Support—Without the Chaos.

Improve Customer Satisfaction

Provide support on your customer’s favorite app, and improve your CSAT scores.

Personalize Marketing

Give your customers a better experience with personalized offers and messages that build a better rapport and repeat business.

Automate sales & support

Get an intelligent chatbot with pre-made ecommerce templates to automate sales & support.

One Customer One Thread

Get all messages in a single thread from all channels, so that you do not have to search at different platforms.

No Code Implementation

Install our Shopify App, so that you do not have to worry about integrating API's, and you can focus on other areas of your business.

Contextual Communication

Loop in an agent when required without losing the context of the conversation.