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Omnichannel Messaging Platform
One Inbox, Every Channel
Bring all customer conversations into a single, shared inbox. Chat ON Desk connects WhatsApp, SMS, Email, Facebook Messenger, Instagram, Telegram, RCS and more — so your sales & support teams never lose context again.
- Centralized Inbox — messages from every channel in one place.
- Team Collaboration — assign, tag, and resolve conversations.
- Context & History — profile, last orders, activity log and timeline.
One platform, all channels. Power up your communication
What is an Omnichannel Messaging Platform?
An omnichannel messaging platform centralizes every customer conversation — regardless of channel — into a single, consistent interface. Instead of juggling multiple business tools, teams get one unified view that contains message history, contact details, and the full context needed to resolve queries and close deals faster.
Chat ON Desk is built for modern businesses that want:
- consistent customer experiences across channels
- faster first-response times and better SLAs
- accurate conversation history attached to contact records
Core Capabilities
The Foundation of Smarter Engagement
See each contact’s details: profile info, last order, total orders, recent conversations, activity log and assigned agents — all in one pane.
Assign conversations, add internal notes, tag messages, and set priorities. Conversation transfers and handoffs are seamless.
Two-way chat across channels with full thread history saved against the contact in the timeline.
Manage approved message templates (for channels that require them), quick replies, and canned responses to speed up agent response time.
Track response times, resolution rates, message volumes and agent performance with easy-to-read dashboards.
Enterprise-grade security, data retention controls and compliance-ready integrations (including Meta Badged Partner support for WhatsApp Business API).
Channels Supported
How It Works
Simple 3-step flow
Connect channels
Add your WhatsApp API, SMS provider, social accounts and email inboxes.
Centralize
All incoming customer messages appear in the Chat ON Desk shared inbox.
Respond & Resolve
Agents reply from one interface; messages and activity are logged on each contact profile.
Business Benefits
Driving Growth Through Smarter Engagement
Increase Efficiency
Reduce tool switching. Agents handle more conversations per hour using unified workflows and quick replies.
Customer Experience
Provide consistent, contextual conversations across channels — customers get the same quality of service whether they message on WhatsApp or email.
Boost Conversions
Faster responses and personal context increase lead-to-sale conversion rates and reduce churn.
Simplify Operations
One platform for training, compliance, and reporting reduces operational overhead and shortens onboarding time for agents.
Billing and Support
For Indian businesses, Chat ON Desk offers INR billing and local support tailored to your use-cases.
Who Should Use This Platform?
Intelligent Engagement for Intelligent Businesses
If your team needs to handle customer conversations from multiple channels without losing context, an omnichannel messaging platform is essential.
Grow Your Business with WhatsApp
Integrations & Ecosystem
Chat ON Desk plays nicely with your tech stack. Out-of-the-box or via API.
CRMs (HubSpot, Bitrix24, etc.) – push conversation data and view timeline context.
eCommerce platforms (Shopify) – show last order & order history in contact profile.
Automation & workflow tools (Zapier) – create events, triggers and custom flows.
Custom apps via REST API & webhooks
Implementation & Support
Chat ON Desk plays nicely with your tech stack. Out-of-the-box or via API.
Quick Setup
Onboard in hours, not weeks. Our step-by-step guides and marketplace apps streamline connection to major channels.
Dedicated Support
Onboard in hours, not weeks. Our step-by-step guides and marketplace apps streamline connection to major channels.
Pricing & Billing
We offer flexible plans for startups, SMBs and enterprises. Highlights:
Subscriptions
Pay-per-channel/message plans and monthly subscriptions
INR Billing
INR billing for Indian customers (no currency surprises)
Add-ons
Add-ons for SLA, premium support, and dedicated numbers
Featured Insight
Deep dive into the core features
FAQs
Everything You Need to Know About Using Chat ON Desk with Zapier
An omnichannel messaging platform centralizes customer conversations from multiple channels into a single inbox so teams can reply consistently and keep conversation history attached to contact records.
WhatsApp (Official API), SMS, Email, Facebook Messenger, Instagram, Telegram, RCS, webchat and more via API. Chat ON Desk supports 15+ channels and growing.
Yes. Chat ON Desk is a Meta Badged Partner and helps with WhatsApp Business API provisioning, template approvals, and management.
Basic channel connections can be completed in hours. Full onboarding and team training vary by scale, but we provide guided onboarding to speed the process.
Yes. Chat ON Desk integrates with major CRMs (HubSpot, Bitrix24, etc.) and can push conversation logs and context into contact timelines.
We provide enterprise-grade security, role-based access, and retention controls. For regulated industries, we can discuss additional compliance measures.
Yes, we offer billing in INR and local support for businesses in India.
“Chat ON Desk unified our WhatsApp and email into one inbox — response time dropped by 40%.” — Ranjan Panday / Perplex Motors
Revolutionize Customer Engagement With Chat ON Desk
Powerful Tools to Connect, Convert, and Support—Without the Chaos.
Improve Customer Satisfaction
Provide support on your customer’s favorite app, and improve your CSAT scores.
Personalize Marketing
Give your customers a better experience with personalized offers and messages that build a better rapport and repeat business.
Automate sales & support
Get an intelligent chatbot with pre-made ecommerce templates to automate sales & support.
One Customer One Thread
Get all messages in a single thread from all channels, so that you do not have to search at different platforms.
No Code Implementation
Install our Shopify App, so that you do not have to worry about integrating API's, and you can focus on other areas of your business.
Contextual Communication
Loop in an agent when required without losing the context of the conversation.