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How to configure WhatsApp templates in Shopify
This guide explains how to configure automated WhatsApp notifications for both customers and administrators in your Shopify integration. By setting up these notifications, customers receive timely updates regarding their orders, while administrators are promptly informed of key activities.
Step by Step Guide
Enable WhatsApp Customer templates
Navigate to the Integrations section in the menu.
Click the settings gear icon and select Edit Shopify Integration.
- Here you will see various events like new customer signup, when order is placed, when order is fulfilled, etc.
Click on Select Template against any of the events for which you want to activate the notification and choose the appropriate WhatsApp template for customer notifications.
If your template has variables, it will prompt you to map the required variables to their corresponding fields.
Click Save to apply the changes.
- Repeat same steps for other events that you wish to enable.
Enable WhatsApp Admin templates
Navigate to the Integrations section in the menu.
Click the settings gear icon to Edit Shopify Integration.
- Here you will see various events like new customer signup, when order is placed, when order is fulfilled, etc.
Click on Admin and thenclick on Select Templateand choose the template that you wish to send to admin over whatsapp.
If your template has any variables, map the required variables to their corresponding fields.
Click Save to apply the changes.
FAQs
we support 12+ events including new customer signup, when order is placed, when order is fulfilled, when order is partially fulfilled, when order is cancelled, when order is refunded, when order is confirmed, when order is ready for pickup, when order is in transit, when order is out for delivery, when order is attempted delivery, when order is delivered, when order is failed, etc.
yes, you can enable either only customer notification or admin notifications. Even for some order status you can enable just customer notification and for other status just admin notification.
Notifications are sent instantly, as we get the real time events from shopify, and our application immediately procces them.
No, If Shopify ever introduces a major change in webhook structure or naming, we update the Chat ON Desk integration to ensure continuity. In rare cases, you’ll receive a notification and guidance so your templates continue working without disruption.