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Frequently Asked Questions – Chat ON Desk
Have questions about Chat ON Desk? We’ve compiled the most common queries to help you quickly understand how our WhatsApp notifications, OTP login, cart recovery, and order alerts work for your Shopify store.
1. How does Chat ON Desk help reduce COD fraud and returns?
Chat ON Desk verifies customers with a WhatsApp OTP before confirming Cash-on-Delivery orders. This ensures genuine intent, reducing fake or incomplete orders and lowering return rates.
2. Can I use Chat ON Desk for abandoned cart recovery?
Yes. The app automatically sends WhatsApp reminders to customers who leave items in their carts, helping you recover lost sales without extra manual effort.
3. Do I need coding skills to set up the app?
Not at all. Chat ON Desk can be set up in just 3 minutes. Simply install from the Shopify App Store, connect your WhatsApp Business API, and you’re ready to go.
4. How are WhatsApp messages billed?
The app is free to install. WhatsApp charges apply as per Meta’s official rates. You only pay for the actual messages sent—no hidden fees.
5. Does the OTP login replace Shopify’s normal password login?
No, OTP login is an additional option to make sign-in faster and safer. Your customers can still log in with their password if they prefer.
6. Can I customize the WhatsApp messages?
Yes, you can use pre-approved templates and personalize them with customer details (like name, order ID, and products). This helps maintain brand voice and improve engagement.
7. Is Chat ON Desk available worldwide?
Yes, as long as you have a WhatsApp Business API account. The app supports multiple languages and Unicode characters (including Hindi, Arabic, Spanish, etc.).
8. What kind of support do you provide?
We offer 24/7 support through WhatsApp and email. Our team is available to help with setup, troubleshooting, and optimization to ensure you get the best results.
9. Will using WhatsApp affect my customers’ privacy?
Not at all. All communications happen securely via WhatsApp Business API, fully compliant with Meta’s policies. No customer data is shared with third parties.
10. What makes Chat ON Desk different from other chat or OTP apps?
Unlike generic chat tools, Chat ON Desk combines WhatsApp OTP login, cart recovery, and order notifications in one simple app designed for Shopify merchants—especially for markets where COD is common.