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How to Setup WhatsApp OTP for Cart on Shopify
Fake orders and abandoned carts are common challenges for Shopify merchants. By enabling WhatsApp OTP cart verification, customers are required to confirm their cart with a one-time password sent directly to their WhatsApp before checkout.
This ensures that only genuine customers proceed to purchase, saving merchants from fraud, fake orders, and unnecessary returns.
Benefits of WhatsApp OTP Based Cart Verification
✅Prevent Fake Orders: Every cart is verified with a real WhatsApp number.
✅Lower RTO (Return to Origin): Verified customers mean fewer failed deliveries.
✅Increase Conversion Rate: A verified cart gives customers confidence to complete the purchase.
✅Instant Communication: Merchants can send abandoned cart reminders, order updates, and offers directly on WhatsApp.
Studies show Cart verification with OTP can reduce fake orders by 30–40% for eCommerce stores.
Step by Step Guide
Enable WhatsApp OTP Cart Verification in Shopify Store
Here’s how you can easily enable WhatsApp OTP Cart Verification with the Chat ON Desk Shopify App:
- Log in to your app.chatondesk.com account. Go to Integrations in the menu and click on the settings icon of your Shopify store.
- Go to the OTP tab and click on Select Template under OTP for Cart.
- Choose your WhatsApp OTP template and save it.
- Click on the ellipsis (:) icon of the OTP for Cart card and click Configure. You will be redirected to your Shopify store, where WhatsApp OTP for cart will be enabled automatically.
Now, every cart in your Shopify store is secured and verified via WhatsApp OTP.
Video Tutorial
🎥 Watch the full step-by-step guide to set up WhatsApp OTP login in your Shopify store.
Frequently Asked Questions (FAQ)
Q1: Will OTP verification slow down the checkout process?
No. The WhatsApp OTP process is quick and adds only a few seconds while ensuring order authenticity.
Q2: Is WhatsApp OTP cart verification secure?
Absolutely. OTPs are one-time use, expire within minutes, and are sent directly to the customer’s verified WhatsApp number.