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Send WhatsApp Feedback & Review Requests in Shopify
Collecting customer feedback and product reviews is essential for building trust and credibility in your Shopify store. With the Chat ON Desk Shopify app, merchants can automate WhatsApp messages requesting feedback or product reviews a few days after the order has been delivered.
This strategy ensures timely engagement, encourages honest reviews, and enhances your store’s social proof—helping future customers make confident purchasing decisions.
Benefits of Sending WhatsApp Feedback & Review
- ✅ Boosts Social Proof Genuine customer reviews increase trust and influence new buyers.
- ✅ Enhances Customer Engagement Direct WhatsApp messages feel personal and encourage response.
- ✅ Improves Product Insights Collect actionable feedback to improve products and services.
- ✅ Saves Time with Automation No manual follow-ups—messages are sent automatically after delivery.
- ✅ Strengthens Customer Relationships Shows customers their opinion is valued, improving loyalty.
Step to Step Guide
Steps to Implement Spend Threshold Rewards in Shopify
Here’s how to enable Feedback on Whatsapp After Delivery using the Chat ON Desk Shopify App:
- Access Shopify Flow
Log in to your Shopify admin and open the Shopify Flow app to create automated workflows. - Browse Available Templates
Navigate to the Browse Templates section where pre-built automation templates are available. - Filter by App – Chat ON Desk
In the app filter, select Chat ON Desk to find templates related to WhatsApp automation. - Install the Predefined Template
Choose the template named “Request Feedback on Whatsapp After Delivery” and install it into your store
. - Set Delivery Trigger
Define the number of days after order delivery when the message should be sent.
- Configure WhatsApp Notifications
Customize your WhatsApp message settings by adding the mobile number, template ID and required parameters (such as customer name, product details, and links to your review form or product page).
- Save and Activate the Workflow
Save the changes and activate the flow to start sending automated messages.
👉 Automating post-delivery feedback and review requests allows Shopify merchants to engage customers at the optimal time, boosting response rates and collecting genuine reviews. By leveraging Shopify Flow with Chat ON Desk
Video Tutorial
🎥 Watch the full step-by-step guide to set up WhatsApp Feedback Message in your Shopify store.
Frequently Asked Questions (FAQ)
Q1: Can I change the number of days after delivery to send the message?
Yes, you can set any interval—like 3, 5, or 7 days—depending on your preference.
Q2: Do I need a separate app for collecting reviews?
No, Chat ON Desk with Shopify Flow handles this automation without extra apps.
Q3: Can I send feedback requests for specific products only?
Yes, you can apply conditions in the workflow to target certain products or categories.
Q4: Can I include incentives in the feedback message?
Absolutely. You can add discount codes or reward points to encourage customers to leave reviews.
Q5: How can I track which customers responded?
Messages can be tracked with order tags and monitored within the Shopify admin.