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Send WhatsApp Message on Order Milestones
Repeat customers are the backbone of any successful Shopify store. They not only spend more but also become loyal advocates for your brand. To celebrate their loyalty, you can set up an automated system that sends a personalized WhatsApp thank-you message whenever a customer places a set number of orders (e.g., 3rd, 5th, or 10th purchase).
By appreciating repeat customers at the right time, you strengthen relationships, increase retention, and encourage even more purchases.
Benefits of Sending Messages on Purchased Milestone
- ✅ Boosts Customer Loyalty
A simple “thank you” goes a long way in showing appreciation, making customers feel valued. - ✅ Drives Repeat Purchases
Recognized customers are more likely to shop again, especially if the thank-you includes a discount or exclusive offer. - ✅ Strengthens Customer Relationships
Personalized WhatsApp messages create a direct and friendly communication channel with your customers. - ✅ Automates Customer Engagement
No manual effort is required—set it once, and the workflow keeps rewarding repeat buyers automatically. - ✅ Builds Brand Advocacy
Customers who feel celebrated often spread the word, bringing organic referrals to your store.
Step to Step Guide
Steps to Implement Messages on Purchased Milestone
Here’s how to enable WhatsApp Messages on Purchased Milestone using the Chat ON Desk Shopify App:
- Access Shopify Flow
Log in to your Shopify admin and open the Shopify Flow app to create automated workflows. - Browse Available Templates
Navigate to the Browse Templates section where pre-built automation templates are available. - Filter by App – Chat On Desk
In the app filter, select Chat On Desk to find templates related to WhatsApp automation. - Install the Predefined Template
Choose the template named “Send WhatsApp If Customer Placed X Orders” and install it into your store
. - Set customer repeated orders number
Edit the workflow and update the customer number of orders based on your business goal (e.g., 5, 10, 20).
- Configure WhatsApp Notifications
Customize your WhatsApp message settings by adding the mobile number, template ID and required parameters (such as customer name, customer email, or no of orders).
- Save and Activate the Workflow
After configuring the workflow, save your changes and activate the flow to automatically reward customers as soon as they reach their purchase milestone.
👉 This approach enables Shopify merchants to automate rewards and deliver personalized WhatsApp messages when customers hit a defined spending milestone—making it an easy yet effective strategy to boost loyalty and drive repeat sales.
Video Tutorial
🎥 Watch the full step-by-step guide to set up WhatsApp OTP login in your Shopify store.
Frequently Asked Questions (FAQ)
Q1: Can I customize the order milestone for sending messages?
Yes, you can set the milestone at any order count—3rd, 5th, 10th, or whichever works best for your business.
Q2: Do I need a separate loyalty app for this feature?
No, you don’t need an extra loyalty app. The functionality is built into the Chat ON Desk Shopify integration.
Q3: Can I include discounts or coupons in the thank-you message?
Absolutely. You can add discount codes, coupons, or even reward points to encourage further purchases.
Q4: What is the default order tag after sending the thank-you message?
The system automatically applies the tag “repeat thank-you msg sent”, which you can modify if needed.
Q5: Can I set different messages for different milestones?
Yes, using conditions in Shopify Flow, you can configure unique thank-you messages for multiple milestones.