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Send WhatsApp Reorder Reminders in Shopify
For consumable or frequently used products, reminding customers to reorder at the right time can significantly boost repeat sales. As a Shopify merchant, you can set up an automated workflow that sends WhatsApp reorder reminders a few days after a customer’s last purchase.
This proactive approach keeps your brand top of mind, ensures customers never run out of their favorite items, and strengthens long-term loyalty. By using Shopify Flow with Chat ON Desk, you can easily configure personalized reorder notifications without manual follow-ups.
Benefits of Reorder Reminders in Shopify
- ✅ Boosts Repeat Purchases Timely reminders encourage customers to place their next order before running out of products.
- ✅ Improves Customer Retention Regular engagement builds trust and keeps customers coming back.
- ✅ Increases Customer Lifetime Value (CLV) Automated reorders directly contribute to higher overall spending per customer.
- ✅ Saves Time with Automation No need to track orders manually—Shopify Flow handles it for you.
- ✅ Personalized Experience Messages can include product details, reorder links, or discounts tailored to the customer.
Step to Step Guide
Steps to Implement Reorder Reminders in Shopify
Here’s how to enable WhatsApp Reorder Reminders using the Chat ON Desk Shopify Flow:
- Access Shopify Flow
Log in to your Shopify admin and open the Shopify Flow app to create automated workflows. - Browse Available Templates
Navigate to the Browse Templates section where pre-built automation templates are available. - Filter by App – Chat On Desk
In the app filter, select Chat On Desk to find templates related to WhatsApp automation. - Install the Predefined Template
Choose the template named “Send reorder WhatsApp after set number of days” and install it into your store
. - Set Time Interval
Define the number of days after the last purchase when the reminder should be triggered.
- Configure WhatsApp Notifications
Configure your WhatsApp message with the template ID, customer name, product details, and reorder link.
- Save and Activate the Workflow
Save the changes and activate the flow to start sending automated reorder reminders.
👉 This method enables Shopify merchants to automate reorder reminders and send personalized WhatsApp messages when it’s time for customers to repurchase. It’s a simple yet effective way to boost retention and drive repeat sales.
Video Tutorial
🎥 Watch the full step-by-step guide to set up WhatsApp Reminder Order in your Shopify store using Shopify flow.
Frequently Asked Questions (FAQ)
Q1: Can I choose the number of days after purchase to send a reorder reminder?
Yes, you can fully customize the time interval—such as 7, 15, or 30 days—depending on the product’s usage cycle.
Q2: Do I need to install a separate loyalty or rewards app for reorder reminders?
No, reorder reminders can be set up directly using Shopify Flow with Chat ON Desk without any extra apps.
Q3: Can I send reminders only for specific products like consumables?
Yes, you can apply conditions in the flow to target only consumable or frequently purchased products.
Q4: Is it possible to add discounts or offers in the WhatsApp reorder message?
Absolutely. You can include discount codes, special offers, or bundle promotions to encourage customers to reorder.
Q5: What if the customer has already reordered before the reminder triggers?
The workflow can be configured to check for recent purchases and skip sending reminders to avoid duplication.
Q6: Can I track which customers received the reorder reminder?
Yes, you can track sent messages with order tags and monitor customer engagement within the Shopify admin.