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How to Setup Abandoned Cart Recovery Using Shopify Flow
Did you know that over 65% of Shopify carts are abandoned before checkout? That’s lost revenue waiting to be recovered.
With Shopify Flow automation + Chat ON Desk WhatsApp integration, you can send personalized abandoned cart reminders directly on WhatsApp—where customers are most active. This real-time engagement helps recover lost sales, increase conversions, and build customer trust.
Benefits of Shopify Flow Abandoned Cart Recovery
- ✅ Recover Lost Sales: Bring back customers who left items in their cart.
✅ Higher Conversion Rate: WhatsApp reminders have 4x higher open rates compared to email.
✅ Automated Flow: No manual effort—Shopify Flow triggers WhatsApp reminders instantly.
✅ Personalized Engagement: Send cart details, product images, and direct checkout links.
✅ Reduce Drop-offs: Engage customers at the right time before they forget.
✅ Multi-Step Reminders: Set multiple WhatsApp reminders (e.g., after 15 min, 1 hour, 24 hours).
💡 Shopify merchants using WhatsApp abandoned cart flows have seen 20–30% increase in recovered sales.
Step by Step Guide
Steps to Enable Shopify Flow Abandoned Cart Recovery
Here’s how to enable abandoned cart recovery with WhatsApp automation:
Log in to your Shopify store.
Open the Shopify Flow app.
Click Create Workflow.
Click on Browse Templates and search for “Abandoned Cart” in the search bar and choose Chat ON Desk in Apps in search filter
Choose the pre-defined template to send WhatsApp messages via Chat ON Desk and install it.
Customize the template settings as per your store’s requirements
.
Now your Shopify customers will receive abandoned cart messages.
Video Tutorial
🎥 Watch how to set up Shopify abandoned cart recovery with Shopify Flow & WhatsApp step by step.
Frequently Asked Questions (FAQ)
Q1: How is WhatsApp abandoned cart recovery better than email?
WhatsApp has 90%+ open rates, while email open rates average only 20%. Customers respond faster on WhatsApp.
Q2: Can I customize abandoned cart messages?
Yes. You can add product images, store branding, discount codes, and dynamic checkout links.
Q3: Does this work for international customers?
Yes. As long as the customer has a valid WhatsApp number, the automation works globally.
Q4: Can I send multiple reminders for abandoned carts?
Yes. You can set multiple reminders (15 min, 1 hr, 24 hrs) to maximize recovery chances.
Q5: Is this GDPR / data-privacy compliant?
Yes. Messages are sent only to customers who opt in to WhatsApp notifications.