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How to Setup COD Confirmation on Shopify
Cash on Delivery (COD) is one of the most popular payment methods in eCommerce, but it comes with major risks—fake orders, canceled deliveries, and Return-to-Origin (RTO) losses.
With the Chat ON Desk Shopify App, you can enable COD order confirmation via WhatsApp OTP or one-click confirmation messages. This ensures that only genuine, verified customers confirm their COD order before it is processed.
Benefits of COD Confirmation for Shopify Merchants
Prevent Fake COD Orders: Only verified customers can confirm orders.
Reduce RTO Losses: Eliminates fraudulent and non-serious buyers.
Automate Customer Verification: WhatsApp automatically sends OTP or confirmation messages.
Improve Delivery Success Rate: Couriers deliver only to confirmed orders.
Save Logistics & Operational Costs: No wasted shipping on fake or canceled COD orders.
Build Customer Trust: Customers feel secure knowing they confirmed their purchase.
💡 Shopify merchants using COD confirmation have reported 20–30% reduction in RTO and higher overall delivery success.
Step by Step Guide
Steps to Enable COD Confirmation in Shopify Store
Here’s how to enable COD order confirmation with the Chat ON Desk Shopify App:
- Log in to your app.chatondesk.com account.
- Go to templates in app.chatondesk.com.
Create template for COD Confirmation. - Go to Integrations in the menu and click on the settings icon of your Shopify store.
- Go to the Flows tab and click on Select Template under COD Confirmation.
- Choose your WhatsApp template and Map the required variables to their corresponding fields.
- Set tags when COD is confirmed and not confirmed by customers.
- Finally, Save It.
Now your Shopify customers can confirm COD order on WhatsaApp. This way Shopify owner can stop fake orders.
Video Tutorial
🎥 Watch the step-by-step tutorial on how to set up COD order confirmation in Shopify.
Frequently Asked Questions (FAQ)
No, currently. there is no such option.
Yes. The order will only be processed once the customer confirms via WhatsApp OTP or one-click confirmation.
No. Customers confirm instantly on WhatsApp, and Shopify updates the order status in real time.
Yes. You can edit the WhatsApp template, add your store branding, and even include promotional text.
Yes, COD confirmation works globally as long as the customer has a valid WhatsApp number.