Top Free & Affordable WhatsApp CRM Tools for Businesses in 2025

Here’s a breakdown of the best WhatsApp CRM tools available in 2025, categorized by free and budget-friendly solutions.

1. Zoho CRM with WhatsApp Integration

• Best for: Businesses already using Zoho CRM
• Key Features:
  • WhatsApp chat integration directly into CRM
  • Automated responses and follow-ups
  • Sales pipeline + customer history in one place
• Pricing: Free trial available; affordable plans from $14/month

Zoho is one of the most affordable full-featured CRM platforms with WhatsApp integration, perfect for SMBs in 2025.

2. Respond.io (Free Plan Available)

• Best for: Startups and small teams
• Key Features:
  • Free plan for basic WhatsApp CRM use
  • Centralized inbox for multiple agents
  • Automation workflows & chat routing
  • Integrates with HubSpot, Salesforce, and Shopify
• Pricing: Free plan available; paid plans start at $29/month

This is one of the most popular free WhatsApp CRM tools in 2025, offering both affordability and powerful features.

3. Bitrix24 (Free WhatsApp CRM)

• Best for: Teams looking for an all-in-one business suite
• Key Features:
  • Free CRM with WhatsApp integration
  • Task management + communication tools
  • Sales funnel and automation support
• Pricing: Free plan available; premium plans start at $61/month

Bitrix24 is excellent for businesses that want more than CRM—like project management, collaboration, and marketing automation—all in one platform.

4. WATI (WhatsApp Team Inbox + CRM)

• Best for: Businesses focusing on customer support automation
• Key Features:
  • Shared inbox for team collaboration
  • WhatsApp chatbots for instant replies
  • Broadcast messaging for marketing
  • Integration with Google Sheets, Shopify, and HubSpot
• Pricing: Starts at $49/month; no permanent free plan

WATI is an affordable WhatsApp CRM software designed for SMBs that want automation and marketing capabilities.

5. Freshchat (by Freshworks)

• Best for: Businesses looking for multi-channel CRM
• Key Features:
  • WhatsApp + website + social channels in one place
  • AI-powered chatbots
  • CRM integration with Freshsales
• Pricing: Free plan for small teams; paid starts at $15/month

Freshchat is one of the best WhatsApp CRM platforms 2025 for businesses that want both WhatsApp automation and omnichannel support.

6. Kommo CRM (Formerly AmoCRM)

• Best for: Sales-focused businesses
• Key Features:
  • WhatsApp integrated directly into the sales pipeline
  • Automated messaging + templates
  • Multi-agent support with detailed analytics
• Pricing: Starts at $15/month; no free plan but affordable for SMBs

Kommo is excellent for sales teams that want to track leads, automate replies, and close deals faster using WhatsApp.

7. HubSpot WhatsApp Integration (via Third-Party Apps)

• Best for: Businesses already using HubSpot CRM
• Key Features:
  • WhatsApp messages logged directly into CRM
  • Templates for sales and support
  • Automation with HubSpot workflows
• Pricing: Free HubSpot CRM; integration cost depends on provider

HubSpot combined with WhatsApp is one of the most powerful CRM integrations available for 2025.

8. Tellephant CRM

• Best for: Businesses in Asia and SMBs looking for cost-effective solutions
• Key Features:
  • WhatsApp Business API provider with CRM
  • Bulk messaging campaigns
  • AI-powered chatbots
• Pricing: Free demo; paid plans starting $20/month

Affordable and easy-to-use, Tellephant is growing fast among small businesses that need a simple WhatsApp CRM.

9. SleekFlow

• Best for: Marketing-focused businesses
• Key Features:
  • Omnichannel messaging (WhatsApp, Instagram, Facebook)
  • WhatsApp bulk messaging campaigns
  • Sales pipeline + CRM functions
• Pricing: Free plan available; premium starts at $15/month

SleekFlow is perfect for businesses wanting a mix of WhatsApp CRM + marketing automation at a budget-friendly price.

10. Trengo CRM

• Best for: Teams managing multiple communication channels
• Key Features:
  • Shared WhatsApp inbox for teams
  • CRM contact management
  • Smart automation workflows
• Pricing: Free trial available; paid plans from $18/month

Trengo is an affordable WhatsApp CRM tool that helps teams collaborate while managing customer conversations efficiently.