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healthcare
Secure WhatsApp for Healthcare — Patient Communication Made Simple
Engage patients where they already are. Chat ON Desk helps hospitals, clinics and diagnostics centers in India automate appointment reminders, teleconsultation workflows, follow-ups and patient support using secure, consent-based WhatsApp messaging.
Experience Smart Communication
Common communication challenges in healthcare
- High no-show rates for appointments due to missed reminders.
- Overwhelmed front-desk teams handling routine queries (timings, directions, prep instructions).
- Poor post-discharge follow-up causing readmissions.
- Inefficient teleconsultation triage and long patient wait times.
- Difficulty sending secure, auditable patient notifications at scale.
A single platform for appointments, teleconsults & patient support
Chat ON Desk centralizes WhatsApp, SMS and email into a secure inbox for doctors, patient coordinators and admin staff. Automate reminders, send pre-procedure instructions, enable teleconsultation links, capture consent, and keep an auditable log of patient communications — all while protecting patient privacy and complying with local regulations.
Features built for hospitals, clinics & diagnostic centers
How healthcare teams use Chat ON Desk
Real scenarios, real impact.
Reduce No-Shows
A hospital sends automated reminders 48h and 2h before appointments with confirm/cancel quick-replies, lowering no-shows.
Pre-Op Instructions
Clinics deliver fasting and medication instructions as templated WhatsApp messages, reducing day-of cancellations.
Teleconsultation
Patients complete a short intake form via WhatsApp before teleconsultation; high-risk answers trigger an alert to a nurse.
Post-Discharge
Automated check-in messages on day 3 and day 14 post-discharge to monitor recovery and escalate issues.
Lab Result Workflow
Diagnostics centers notify patients when results are ready and provide secure access links after consent verification.
Patient privacy & secure messaging
Security, Privacy & Compliance
Record and store patient consent for WhatsApp communications.
Control who can see/act on patient conversations and retain full audit trails.
Messages use WhatsApp’s transport encryption; sensitive documents are shared via expiring, authenticated links where possible. interactions together in one place.
Indian billing in INR and options for on-premise or cloud data residency discussions for large healthcare customers.
Chat ON Desk is not a telemedicine provider — clinical decisions must be taken by qualified physicians. For emergency care, patients should contact local emergency services immediately.
Works with your existing systems
Integrations & Workflow
- EHRs / EMRs and Hospital Management Systems (via API/webhooks).
- Telemedicine platforms and video providers (Zoom/Google Meet integrations).
- Payment gateways for bill collections.
- LMS for staff scheduling and knowledge bases for bot answers.
Example workflow: Patient books → EHR syncs appointment to Chat ON Desk → automated WhatsApp reminders → pre-visit intake form → teleconsult link sent → post-visit discharge instructions and feedback survey.
Trusted by healthcare providers
Powerful tools to grow your business.
Using Chat ON Desk for appointment reminders and teleconsult scheduling cut our clinic’s no-show rate by 40% and reduced front-desk calls by 60%.” — City Clinic
Share a quick use-case — we’ll draft a WhatsApp flow for your health center
Featured Insight
Deep dive into the core features
FAQs
Everything You Need to Know About Using Chat ON Desk
You can notify patients and send secure, authenticated links to reports after consent. Avoid sending sensitive medical details in plain text.
Chat ON Desk supports teleconsult scheduling and secure link delivery, but does not provide clinical services — clinicians must conduct consultations using their approved telemedicine workflows.
Consent is captured as part of the onboarding/intake and stored in the patient profile; messages are only sent to consenting patients.
Yes — role-based permissions and audit logs let you control who can view or respond to patient messages.
Chat ON Desk is not an emergency service. All healthcare pages must instruct patients to use local emergency numbers for urgent care.
Revolutionize Customer Engagement With Chat ON Desk
Powerful Tools to Connect, Convert, and Support—Without the Chaos.
Improve Customer Satisfaction
Provide support on your customer’s favorite app, and improve your CSAT scores.
Personalize Marketing
Give your customers a better experience with personalized offers and messages that build a better rapport and repeat business.
Automate sales & support
Get an intelligent chatbot with pre-made ecommerce templates to automate sales & support.
One Customer One Thread
Get all messages in a single thread from all channels, so that you do not have to search at different platforms.
No Code Implementation
Install our Shopify App, so that you do not have to worry about integrating API's, and you can focus on other areas of your business.
Contextual Communication
Loop in an agent when required without losing the context of the conversation.