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Hospitality
Deliver 5-Star Guest Experiences via WhatsApp
Put your hotel, resort, or events venue into the palm of your guests’ hands. With Chat ON Desk, your marketing, sales, and guest service teams can handle everything — reservations, personalized offers, pre-arrival service and more — seamlessly via WhatsApp and other messaging channels.
Experience Smart Communication
Why WhatsApp Works in Hospitality
- Instant Read Rates: Over 90% of WhatsApp messages are opened within 3 minutes — perfect for time-sensitive offers and updates.
- Personal & Immediate: Guests respond to direct, conversational messages far more than email or SMS.
- 24×7 Engagement: Automate pre-arrival concierge, late check-in support, and event updates — without extra cost.
Use Cases for Hotels & Event Venues
Real scenarios, real impact.
Share room types, event menus, amenities — updated in real time.
Run personalized campaigns based on prior guest behavior or seasons.
Turn inquiries into bookings—automate room or venue quotes, upsell offers, and seamless follow-ups.
Inform frequent guests of their rewards, available upgrades, or exclusive offers.
Provide 24/7 accessibility to FAQs, local recommendations, or service requests — using bots and AI routing.
Notify guests when new rooms, seasonal packages, or facilities are available.
Features Built for Hospitality
Hospitality Business Benefits
Powerful tools to grow your business.
Higher Conversions
Higher booking conversion rates via quick, conversational follow-up.
Faster Responses
Faster guest response times , even outside office
Smart Automation
Reduced operational load with automation handling common guest queries.
Personalized Experience
Elevated guest satisfaction via personalized messaging.
Revenue Growth
Increased revenue opportunities through upselling offers and loyalty nudges.
Trusted by Hospitality Leaders Across India
Powerful tools to grow your business.
Using Chat ON Desk, Hotel Arihant automated 80% of pre-arrival queries via WhatsApp — reducing staff workload and increasing upgrade sales by 25%.
Tell us your hospitality challenge — we’ll show you how WhatsApp can solve it.
Featured Insight
Deep dive into the core features
FAQs
Everything You Need to Know About Using Chat ON Desk
Yes — automated templates handle confirmations, invoices, and reminders smoothly.
Absolutely — Chat ON Desk uses the official WhatsApp Business API, fully compliant with messaging regulations.
Yes — a shared inbox empowers marketing, front desk, and concierge teams to manage messages collaboratively.
Yes — define routing rules so VIP guests or different language speakers are handled by the right agents.
Revolutionize Customer Engagement With Chat ON Desk
Powerful Tools to Connect, Convert, and Support—Without the Chaos.
Improve Customer Satisfaction
Provide support on your customer’s favorite app, and improve your CSAT scores.
Personalize Marketing
Give your customers a better experience with personalized offers and messages that build a better rapport and repeat business.
Automate sales & support
Get an intelligent chatbot with pre-made ecommerce templates to automate sales & support.
One Customer One Thread
Get all messages in a single thread from all channels, so that you do not have to search at different platforms.
No Code Implementation
Install our Shopify App, so that you do not have to worry about integrating API's, and you can focus on other areas of your business.
Contextual Communication
Loop in an agent when required without losing the context of the conversation.