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How to Setup Login with WhatsApp OTP on Your Shopify Store
Looking for a secure and user-friendly way to let customers log in to your Shopify store?
With WhatsApp OTP login, customers can sign in using a one-time password sent directly to their WhatsApp number—no need to remember passwords.
This makes the login process faster, safer, and more convenient.
Benefits of WhatsApp OTP for Login Page
- ✅Passwordless Login: Customers don’t need to remember complex passwords.
- ✅Increased Conversions: Smooth login reduces drop-offs and abandoned carts.
- ✅Stronger Security: OTP ensures secure, one-time access via verified WhatsApp number.
- ✅Verified Customers: Every login is linked to a real WhatsApp number, reducing fake signups.
- ✅Personalized Engagement: Merchants can send order updates, offers, and notifications directly on WhatsApp after login.
- ✅Mobile-First Experience: Most customers are on mobile, and WhatsApp login matches their preference.
According to Shopify trends, fast and secure login methods directly boost repeat purchases and overall store trust.
Step to Step Guide
Enable WhatsApp OTP Login in Shopify Store
Here’s how you can easily enable WhatsApp OTP login with the Chat ON Desk Shopify App:
- Log in to your app.chatondesk.com account. Go to Integrations in the menu and click on the settings icon of your Shopify store.
- Go to the OTP tab and click on Select Template under Login with OTP.
- Choose your WhatsApp OTP template and save it.
- Click on the ellipsis (:) icon of the Login with OTP card and click Configure. You will be redirected to your Shopify store, where WhatsApp OTP login will be enabled automatically.
Now your Shopify customers can log in using just their WhatsApp number—no passwords required!
Video Tutorial
🎥 Watch the full step-by-step guide to set up WhatsApp OTP login in your Shopify store.
Frequently Asked Questions (FAQ)
Q1: Can customers use WhatsApp OTP login without creating an account?
Yes. Customers can create and log in using just their WhatsApp number—no need for a traditional password.
Q2: Is WhatsApp OTP login secure?
Absolutely. OTPs are valid only for one-time use and expire quickly, ensuring maximum security.
Q3: Does this replace the normal email/password login?
You can keep both options. Merchants can choose to allow WhatsApp OTP login alongside email login.
Q4: Can I collect customer WhatsApp numbers for marketing?
Yes, with consent, you can use WhatsApp numbers for sending order updates, shipping alerts, and promotional campaigns.
Q5: Will this work on mobile and desktop?
Yes, the WhatsApp OTP login works seamlessly across devices.