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How to Setup Register with WhatsApp OTP on Shopify
Customer registration is the first touchpoint for your Shopify store. With WhatsApp OTP registration, new customers can register instantly using a one-time password sent to their WhatsApp number—no lengthy forms or password creation needed. This not only improves user experience but also ensures that every new account is verified and linked to a real customer.
Benefits of OTP Based Registration for Shopify Merchants
- ✅Verified Customers from Day One: Every new registration is tied to a verified WhatsApp number.
- ✅Reduce Fake Signups: OTP ensures only genuine users can create accounts.
- ✅Faster Onboarding: Customers don’t need to remember new passwords, just enter their WhatsApp OTP.
- ✅Boost Conversions: A quick sign-up flow reduces drop-offs during account creation.
- ✅Direct Communication Channel: Instantly capture customer WhatsApp numbers to send order confirmations, abandoned cart alerts, and offers.
- ✅Mobile-First Friendly: Majority of Shopify users shop on mobile—WhatsApp registration matches their preferred channel.
Step to Step Guide
Enable WhatsApp OTP Register in Shopify Store
Here’s how to set up OTP-based customer registration with the Chat ON Desk Shopify App:
- Log in to your app.chatondesk.com account. Go to Integrations in the menu and click on the settings icon of your Shopify store.
- Go to the OTP tab and click on Select Template under OTP For Register.
- Choose your WhatsApp OTP template and save it.
- Click on the ellipsis (:) icon of the OTP For Register and click Configure. You will be redirected to your Shopify store, where WhatsApp OTP For Register will be enabled automatically.
Now your Shopify customers can register using just their WhatsApp number.
Video Tutorial
🎥 Watch the full step-by-step guide to set up WhatsApp OTP register in your Shopify store.
Frequently Asked Questions (FAQ)
Q1: Can I use WhatsApp OTP registration and email registration together?
Yes. You can offer both options so customers choose their preferred method.
Q2: Will customers still receive Shopify emails if they register with WhatsApp?
Yes. Customers who provide an email can still receive email notifications, while WhatsApp becomes their primary login/verification method.
Q3: Is WhatsApp OTP registration safe?
Yes. Each OTP is valid only once and expires within minutes, making it highly secure.
Q4: Can I use customer WhatsApp numbers for marketing after registration?
Yes, with consent, you can use WhatsApp numbers for sending order updates, shipping alerts, and promotional campaigns.
Q5: Does this feature work on both desktop and mobile Shopify stores?
Yes, the OTP registration flow is responsive and works seamlessly on all devices.