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How to Integrate Chat ON Desk with Shiprocket
Connect Chat ON Desk and Shiprocket to automate your order management. This guide walks you through the process of linking your WhatsApp API to Shiprocket, so you can streamline tasks right from your chat conversations.
Benefits of Integrate Chat ON Desk with Shiprocket
- ✅ Proactive Updates: Send automated, real-time tracking updates to customers on WhatsApp.
- ✅ Fewer Questions: Reduce customer queries about order status by providing instant information.
- ✅ Faster Support: Handle customer questions quickly, as all information is in one place.
Step to Step Guide
Integrate Chat ON Desk with Shiprocket
- Access the Integration Section: Log in to your Chat ON Desk account. Navigate to the Integrations section from the left-hand menu. Click the Add button, which is usually located at the bottom right of the page.
- Select Shiprocket: A list of available integration options will appear. Find and click on the Shiprocket logo. This will open a new page for the Shiprocket integration setup.
- Enter Shiprocket Credentials: On the integration page, you will see fields to enter your Shiprocket credentials. Enter your Email and Password that you use to log in to your Shiprocket account. Click the Create Integration button.
- Verify the Connection: Chat ON Desk will now attempt to authenticate with your Shiprocket account using the credentials you provided. If the email and password are correct, the connection will be established, and you will see a success message. You may be redirected to a new page to configure additional settings for the integration, such as mapping order fields or setting up automation rules.
Frequently Asked Questions (FAQ)
Q1: What can I do with the Chat ON Desk and Shiprocket integration?
This integration allows you to automate key logistics tasks directly from your chat conversations. You can:
Fetch real-time tracking updates and share them with customers on WhatsApp.
Q2: Does the integration automatically send tracking updates to my customers?
This functionality depends on the automation rules you set up within Chat ON Desk. While the integration can pull tracking data from Shiprocket, you will need to configure a workflow to automatically send that information back to your customers on WhatsApp.
Q3: Do I need a paid Shiprocket account for this integration?
No, the integration should work with any active Shiprocket account, including the free plans. However, you will need to have a Chat ON Desk subscription. integrations.