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Shiprocket WhatsApp Notifications
Shiprocket is this kind of leading eCommerce shipping and logistics platform, and it helps with real time tracking updates via SMS and email, so customers stay in the loop across the whole delivery journey.
With Chat ON Desk’s Shiprocket connection, you can set up automation for shipping notifications , basically sending those updates without manual effort.
This document is meant to walk you through the process of linking your Shiprocket account with Chat ON Desk. The guide is split into two bigger parts, like Prerequisites and then Integration Steps for Connecting Shiprocket with Chat ON Desk.
Prerequisites
Before proceeding with the integration, there are a few initial steps that you kind of need. Like for real, first you generate your Shiprocket API credentials and also set up the webhook endpoint. Both of those steps are described a bit below, just not in some super strict order.
Generating API Credentials on Shiprocket
To enable integration between your Shiprocket and Chat ON Desk accounts, you’ll first need to create API credentials.
Steps to generate them:
- Log in to your Shiprocket account then go to the left-side menu.
- Head to Settings → Additional Settings → API Users and click on Add New API User. (This API User, lets Chat ON Desk communicate safely and securely with your Shiprocket account.)
- In the pop-up window, enter a valid email address.
Note: this email should be different from the email that you used when registering your primary Shiprocket account , okay.
- Click Create User.
- After the user is successfully created, the API User Password will be sent to the email registered to your main Shiprocket account.
You’ll need the email and the password for this API user to set up the integration with Chat ON Desk.
Steps to Integrate Shiprocket Account with Chat ON Desk
So after you’ve knocked out the prerequisites, you should be basically ready to integrate your Shiprocket account with Chat ON Desk. Do keep your API user credentials around, like that email and password, because you will need them , during the setup. It’s one of those things where you don’t want to go hunting later.
Step 1: Connect Shiprocket to Chat ON Desk
- Log in to your Chat ON Desk dashboard.
- From the left-hand menu, click on the “Integrations” icon.
- Click the “Add Integration” button.
- Try to find the Shiprocket Integration in that list, and then click it ok? It’s kind of there somewhere , so just spot it and tap on it.
- You’ll be prompted to enter your Shiprocket API User credentials , like, basically that’s where you put them in , right after.
- Put in the Email and Password for the API user you set up earlier inside Shiprocket, it should be those exact credentials. If you don’t remember them you might need to check the previous setup, just to confirm.
- When you finish typing the info, go ahead and click on that “Create Integration” button, ok. It should be fairly immediate, then you can proceed.
Once you manage to connect properly, your Shiprocket account will be stitched with Chat ON Desk, and then you can set up a few shipping templates for different order events, like triggers.
Step 2: Configure the Webhook Endpoint in Shiprocket
To enable real time order changes, you’ll need to configure a webhook within Shiprocket , and that should point over to Chat ON Desk. You want it set up so those updates come through as they happen, not later, kinda like. If it’s not wired to that destination, the system won’t really catch the new order events right away.
Steps to configure:
- Log in to your Shiprocket account and then head over to the left side panel, I mean the one you see right there.
- Go to Settings then Additional Settings then Webhooks, ok. In short, just navigating there should be pretty simple. If you get lost, look around this exact section. It’s named like that, 100% .
- In the webhook URL field, enter the webhook url that you’ll get from the Chat ON Desk Shiprocket integration page, it kinda helps the system to link everything.
- Click on “Save Webhook”.
- Make sure the webhook is enabled.
Once this setup is done, Chat ON Desk will start getting shipping updates from Shiprocket, so you can automate notifications and sort of streamline customer communication, in a more practical way. It’ll feel smoother, I mean less back and forth.
Step 3: Configure Order Status Messages
After your Shiprocket account is properly connected to Chat ON Desk, you can actually turn on automated messages for the various stages of an order, like Picked Up, Out for Delivery, Delivered, and so on… Sometimes it feels a bit like a simple routine but it saves time, a lot.
Steps to Configure Messages for Each Stage:
- In your Chat ON Desk dashboard, go to the “Integrations” section.
- Find the Shiprocket Integration, then head over to the Settings (gear icon) sitting right next to it.
- You’ll see each order status like Picked Up Out for Delivery or Delivered shown as individual cards, kinda scattered around.
- On each card, go ahead and click “Select Template” so you can choose a message template for that particular status , you know.
- If the selected template includes those dynamic variables like customer name, tracking link, or order ID you’ll be prompted to map each one to the right data field . Sometimes it’s not super complicated but you still need to make sure the mapping matches what’s in your system, otherwise it just won’t land correctly.
- Once you’ve mapped the variables, click on “Submit” to save that template for the specific status , yeah. It kinda grabs what you chose before.
- Do the above steps again for each order phase you want to set up. You know, like repeat it across every stage, just so it kinda lines up correctly, and don’t forget the minor bits.
- Once all desired templates are set up , click the “Save” button at the top of the page, to apply the changes.
Benefits of Integrate Chat ON Desk with Shiprocket
- Proactive Updates: We send automated, real-time location tracking pings to customers on WhatsApp, so they always know what’s going on, even if it’s a bit after the pickup, you know.
- Fewer Questions: reduce the number of customer queries about order status by giving instant information, right then and there, so nobody’s left waiting.
- Quicker Assistance: get answers to customer questions fast , because all the relevant information is gathered in one spot.
FAQs
This integration allows you to kinda automate key logistics tasks straight from your chat conversations. Like, you can quickly get real-time tracking updates, then share those with customers on WhatsApp, no big deal.
This feature depends on the automation rules you set up inside Chat ON Desk. And yeah, even if the integration can fetch the tracking data from Shiprocket, you still have to configure a workflow so it can automatically push that information back to your customers on WhatsApp.
Yeah, you can set up WhatsApp alerts for a bunch of order stages, like Picked Up , In Transit, Out for Delivery, Delivered, and sometimes other steps too, depending on how you set it.
The setup usually takes just a few minutes once your Shiprocket API credentials , and webhook configuration ,are already sorted out.
Yes, you can pick the pre approved WhatsApp templates and then mess with them a bit , by adding dynamic fields like the customer name, the order ID , and the tracking URL.
No, the integration process is pretty straightforward, kinda, and it can be wrapped up by just following the step by step setup guide over at Chat ON Desk.
Yeah, Chat ON Desk sort of delivers reporting and tracking features, so you can keep an eye on message delivery, read rates, and customer responses.
Yes, once the webhook is configured correctly, customers receive WhatsApp notifications automatically whenever Shiprocket updates the shipment status.
Depending on your Chat ON Desk plan and your business requirements, a few integrations may be supported, but it depends. Just reach out to the support team for the account setup details, ok?