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Shiprocket
Automatically notify customers on WhatsApp when their shipment status changes (Picked Up, Out for Delivery, Delivered). Include tracking links, order IDs and customer names inside pre-approved WhatsApp templates.
customer-facing — only items provided by the Shiprocket integration
Delivery Notifications
Order Dispatched
Shipment Notifications
Real-Time Notifications
Personalization
Template approval
Accountability
Automatically send a WhatsApp message to customers when a shipment is Delivered.
Notify customers when their order is Out for Delivery so they can expect arrival that day.
Messages can include mapped dynamic values such as Customer Name, Order ID, and Tracking Link so each WhatsApp notification is personalized and useful.
Notifications use WhatsApp message templates (approved templates) so messages comply with WhatsApp policies and deliver reliably.
Integration uses Shiprocket API user credentials to securely send order events to Chat ON Desk for notification delivery.
The foundation of intelligent Engagement
“where is my order?” queries — proactive notifications answer the most common shipment questions.
Improve delivery experience — customers get timely, actionable updates (tracking link, ETA cues).
Increase trust & transparency — status updates reassure customers and reduce disputes.
No-code workflows that save you hours.
Shiprocket pushes order status events to Chat ON Desk.
Chat ON Desk picks the configured WhatsApp template for that status, fills in mapped fields (name, order id, tracking link) and sends the message to the customer’s WhatsApp.
Deep dive into the core features
Everything You Need to Know About Using Chat ON Desk with Zapier
Shiprocket order events such as Picked Up, Out for Delivery, Delivered (and similar status events sent by Shiprocket) can trigger WhatsApp notifications. You choose which status maps to which WhatsApp template.
Yes. Templates can include dynamic fields (tracking link, order ID, customer name) that are mapped to Shiprocket data so each message is personalized.
Yes. Notifications are sent using pre-approved WhatsApp message templates to ensure compliance and reliable delivery.
Yes — notifications are triggered by Shiprocket events and sent as the status updates are received.
Follow the complete step-by-step installation and webhook setup in our guide.
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