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Shiprocket

Shiprocket WhatsApp Notifications

Automatically notify customers on WhatsApp when their shipment status changes (Picked Up, Out for Delivery, Delivered). Include tracking links, order IDs and customer names inside pre-approved WhatsApp templates.

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Configure Shiprocket Integration

Key Features

customer-facing — only items provided by the Shiprocket integration

Automatically send a WhatsApp message to customers when a shipment is Delivered.

Notify customers when their order is Out for Delivery so they can expect arrival that day.

Inform customers when a shipment is Picked Up or when a courier has created the shipment.
Notifications are triggered by Shiprocket order events (e.g., Picked Up, Out for Delivery, Delivered) so customers receive updates as statuses change.

Messages can include mapped dynamic values such as Customer Name, Order ID, and Tracking Link so each WhatsApp notification is personalized and useful.

Notifications use WhatsApp message templates (approved templates) so messages comply with WhatsApp policies and deliver reliably.

Integration uses Shiprocket API user credentials to securely send order events to Chat ON Desk for notification delivery.

How customers benefit

The foundation of intelligent Engagement

Reduce inbound

“where is my order?” queries — proactive notifications answer the most common shipment questions.

Delivery Experience

Improve delivery experience — customers get timely, actionable updates (tracking link, ETA cues).

Trust & Transparency

Increase trust & transparency — status updates reassure customers and reduce disputes.

How It Works

No-code workflows that save you hours.

Signup on Chat ON Desk
1
Received order status from Shiprocket

Shiprocket pushes order status events to Chat ON Desk.

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2
Automated WhatsApp Order Updates

Chat ON Desk picks the configured WhatsApp template for that status, fills in mapped fields (name, order id, tracking link) and sends the message to the customer’s WhatsApp.

Featured Insight

Deep dive into the core features

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AI Chat Bot

FAQs

Everything You Need to Know About Using Chat ON Desk with Zapier

Shiprocket order events such as Picked Up, Out for Delivery, Delivered (and similar status events sent by Shiprocket) can trigger WhatsApp notifications. You choose which status maps to which WhatsApp template.

Yes. Templates can include dynamic fields (tracking link, order ID, customer name) that are mapped to Shiprocket data so each message is personalized.

Yes. Notifications are sent using pre-approved WhatsApp message templates to ensure compliance and reliable delivery.

Yes — notifications are triggered by Shiprocket events and sent as the status updates are received.

Follow the complete step-by-step installation and webhook setup in our guide.

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