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Unified Team Inbox
Unified WhatsApp Team Inbox for Indian D2C Brands
Bring all customer conversations—WhatsApp, Facebook Messenger, Instagram—into one single-thread workspace. Enable agents to handle multiple chats, transfer seamlessly, and deliver personalized, context-rich support at scale.
No Credit Card Required
Why Teams Love Our Unified Inbox
More than just a chat tool — Chat ON Desk is your AI-driven sales and support engine, built for ecommerce.
✅ Single-Customer, Single-Thread: Keep entire conversation history in one view, across all channels
✅ Multi-Agent Collaboration: Transfer chats, assign tickets, and use @mentions to loop in teammates
✅ Templated Responses & AI Suggestions: Send canned replies or AI-generated drafts to speed up replies
✅ Internal Notes & Document Sharing: Add private notes, share files, catalogs, and product links within the thread
✅ Scheduled Follow-ups & Reminders: Set automated reminders for agents or customers without leaving the inbox
Feature Highlights
More than just a chat tool — Chat ON Desk is your AI-driven sales and support engine, built for ecommerce.
Single-Thread Conversation View
See a unified timeline of messages, notes, attachments, and statuses for each customer—no fragmentation across channels.
Seamless Chat Transfer & Assignment
Drag & drop or use contextual commands to transfer a conversation to another agent or team without losing history.
Templated & AI-Enhanced Responses
Create and save response templates for common queries; leverage AI suggestions to personalize them before sending.
Internal Notes & Mentions
Add private comments within any conversation, tag colleagues with @mentions, and maintain full audit trails.
File, Catalog & Product Sharing
Share documents, brochures, product catalogs, or specific item links directly in the chat for richer support interactions.
Scheduled Tasks & Reminders
Set reminders or follow-up tasks for any conversation—agents get notified at the right time to re-engage or close tickets.
Why Choose Our Unified Inbox
Works seamlessly with your existing workflows and platforms.
Agent Productivity & Efficiency
Handle more chats per agent with a single-thread approach, reducing context switching and speeding up resolution.
Omnichannel in One Place
Whether it’s WhatsApp, Facebook, Instagram, or web chat, everything arrives in the same thread—agents never need to jump apps.
Security & Compliance
End-to-end encryption for WhatsApp Business API, role-based access, and audit logs ensure secure, compliant support.
Actionable Insights
Monitor team performance, ticket volumes, response times, and customer satisfaction with real-time dashboards.
How D2C Brands Use It
Real-World Use Cases for D2C Success
Connect Channels
Link your WhatsApp Business API, Facebook Messenger, Instagram, and other channels in minutes.
Invite Agents
Create user accounts, assign roles, and set permissions for your support team.
Configure Workflows
Define auto-assignment rules, templates, and internal tagging conventions.
Collaborate & Resolve
Agents pick up tickets, add notes, transfer chats, and use templates to reply—all within a single thread.
Track & Improve
Review analytics, tweak routing rules, and refine templates based on performance metrics.
Success Stories
A journey worth sharing
Featured Insight
Deep dive into the core features
Integrates Where You Work
Connecting the Dots Between Tools and Technologies
Channels
WhatsApp Business API
Facebook Messenger
Instagram
Web Chat
Helpdesks & CRMs
Zendesk
Freshdesk
Zoho Desk
Salesforce
Automation
Zapier
Make (Integromat)
Workato
Developer Tools
REST APIs
Webhooks
SDKs for custom workflows
Support Use Cases
Trusted Across Multiple Sectors
D2C Ecommerce Support
- Order Inquiries & Status Updates: Instantly respond to order status, shipping, and delivery queries in the same thread.
- Returns & Refunds Management: Guide customers through returns, share return labels, and process refunds without context loss.
- Product Catalog Assistance: Share specific product links, catalogs, and personalized recommendations directly in-chat.
Marketplace & Retail Chains
- Bulk Inquiry Handling: Triage high-volume FAQs (store hours, location info, stock availability) with AI macros.
- Cross-Sell & Upsell: Agents can suggest complementary products mid-conversation based on purchase history.
- Store Pickup & Reservation: Manage in-store pickup slots and reservation confirmations seamlessly.
Subscription & D2C Brands
- Subscription Management: Handle pause, skip, or upgrade requests for subscription plans in-thread.
- Feedback & Reviews: Prompt customers for ratings post-delivery and escalate negative feedback for resolution.
- Order Tracking & Updates: Provide real-time order status, shipping updates, and delivery confirmations directly in the chat thread.
Need a custom use-case?
Have something different in mind? Let’s talk.
Privacy & Compliance Built In
Data Protection You Can Rely On
Official Meta
Business Partner
End-to-end
encryption
TRAI & DND
compliant for India
GDPR-ready
architecture
FAQs
The Complete Guide to Integrating Chat ON Desk with Your Appointment Scheduler
Yes—use @mentions and shared threads to collaborate without creating duplicates.
Agents can transfer conversations with full context intact; only assigned agents see private notes.
Absolutely—you can send images, documents, and product catalogs directly in any thread.
Set follow-up reminders for customers or tasks for agents; receive notifications at your chosen time.
Yes—all conversations are encrypted in transit and at rest, with audit logs for compliance.