Talk to Sales: +91 9555-396-396

For Support: +91 80-1055-1055

Best Order Notification Message Templates for WhatsApp

In today’s fast-paced digital world, customers expect real-time updates on their online purchases. Whether they’re ordering food, fashion, or electronics, the first thing they look for after checkout is—“Where’s my order?” That’s where WhatsApp Order Notification Messages come in! WhatsApp is now one of the most powerful platforms for automated business communication, especially for order confirmations, delivery updates, and customer engagement. Using WhatsApp Business API or a marketing platform like Chat ON Desk, brands can send personalized messages that make customers feel valued while keeping them informed every step of the way.

Why Use WhatsApp for Order Notifications?

  • Here are the top reasons why businesses are switching to WhatsApp for transactional messages:

    1. Instant Delivery: Messages are sent directly to customers’ phones within seconds.
    2. High Open Rate: Over 98% of WhatsApp messages are opened—much higher than email or SMS.
    3. Interactive Format: You can use images, buttons, emojis, and links.
    4. Personalized Communication: Messages can include the customer’s name, order ID, and delivery date.
    5. Two-Way Conversation: Customers can reply for assistance or order tracking.

    Using WhatsApp messages for order notifications creates trust, transparency, and brand recall—three key elements of customer retention.

Types of WhatsApp Order Notification Messages

Businesses can send various kinds of order notifications using pre-approved message templates. Let’s explore the most effective ones:

1. Order Confirmation Message

  • After a customer places an order, send a message instantly confirming it.

Example Template:

Hi {{customer_name}}, thank you for your order!
Your order #{{order_id}} has been successfully placed and is being processed.
 You’ll receive another update once it’s shipped.
 Track your order here: {{tracking_link}}

Purpose: Builds trust and reassures the customer that their payment and order were successful.

2. Order Shipped Notification

  • Once an order is dispatched, inform the customer immediately.

Example Template:

Great news, {{customer_name}}!
Your order #{{order_id}} has been shipped.
 Expected delivery: {{delivery_date}}
 Track your order here: {{tracking_link}}

Tip: Add your brand logo or a short video of packaging for a premium customer experience.

3. Out for Delivery Notification

  • This message boosts excitement and ensures the customer is ready to receive their package.

Example Template:

Hey {{customer_name}}, your order #{{order_id}} is out for delivery today!
Please keep your phone handy.
 Need to reschedule delivery? Chat with us here: {{support_link}}

Purpose: Reduces missed deliveries and keeps communication clear.

experience.

4. Delivery Confirmation Message

  • Once the package is delivered, confirm completion politely.

Example Template:

Hi {{customer_name}}, your order #{{order_id}} has been successfully delivered.
We hope you love it!
 Share your feedback here: {{feedback_link}}

Benefit: Builds trust and encourages customer reviews.

5. Order Delay or Issue Notification

  • Transparency is key in case of a delay.

Example Template:

Dear {{customer_name}}, we’re sorry!
Your order #{{order_id}} is taking a bit longer than expected.
 New expected delivery: {{new_date}}.
 We truly appreciate your patience.

Purpose: Avoids frustration and maintains goodwill.

6. Payment Confirmation Notification

  • If your store allows prepayments, confirm successful payment immediately.

Example Template:

Hi {{customer_name}}, payment for your order #{{order_id}} of ₹{{amount}} has been received.
Thank you for shopping with us!
 Your order is now being prepared.

7. Order Cancellation Message

  • Handle cancellations with professionalism and empathy.

Example Template:

Hi {{customer_name}}, your order #{{order_id}} has been canceled as per your request.
 Refund (if applicable) will be processed within 3–5 working days.
 Need help? Contact our team here: {{support_link}}

8. Refund Process Notification

  • Notify customers about their refund progress.

Example Template:

Hello {{customer_name}}, we’ve initiated your refund for order #{{order_id}}.
 Amount: ₹{{amount}}
 It should reflect in your account within 3–5 working days.
 Thanks for your patience!

9. Post-Purchase Thank You Message

  • Turn one-time buyers into loyal customers.

Example Template:

Thank you, {{customer_name}}, for shopping with {{brand_name}}
Your feedback helps us improve!
 Leave a quick review: {{feedback_link}}
 Also, enjoy 10% off on your next order – use code THANKYOU10 

10. Order Feedback & Review Request

  • Collecting customer feedback improves your service quality.

Example Template:

Hi {{customer_name}}, hope you’re enjoying your purchase!
Please share your experience: {{feedback_link}}
 It only takes 30 seconds and helps us serve you better.

Tips for Creating WhatsApp Order Notification Templates

  • To make your messages more engaging and conversion-friendly, follow these tips:

    1. Keep it short & clear – Avoid long paragraphs; use simple language.
    2. Personalize the message – Add the customer’s name and order details.
    3. Use emojis wisely – Make it friendly, not spammy.
    4. Add a call-to-action (CTA) – Example: Track Order, Chat Now, Leave Feedback.

    Maintain brand tone – Be professional yet conversational.

Automation: Sending Order Updates Automatically

  • With WhatsApp Business API, you can automate the entire order journey:
    • Step 1: Integrate WhatsApp API with your eCommerce or CRM.
    • Step 2: Create message templates and get them approved by WhatsApp.
    • Step 3: Set triggers (like order confirmation, shipping, delivery).
    • Step 4: Automate messages via platforms like Chat ON Desk, Twilio, or Interakt.
    This saves time, reduces human error, and ensures customers receive real-time updates.

Benefits of Using WhatsApp for Order Notifications

  1. Higher Engagement: Customers respond faster on WhatsApp.
  2. Improved Customer Satisfaction: Real-time updates build trust.
  3. Reduced Support Load: Fewer “Where’s my order?” calls.
  4. Repeat Purchases: Follow-up messages increase loyalty.
  5. Cost Efficiency: Automated messaging saves operational costs.

Industries Using WhatsApp Order Notification Templates

  • E-commerce: Order tracking, delivery updates
  • Food Delivery: Real-time status, delivery partner details
  • Travel & Hospitality: Booking confirmation, itinerary updates
  • Healthcare: Appointment confirmation, prescription updates
  • Retail & Fashion: Order confirmation, offers, returns
  •  

Future of Order Notifications on WhatsApp

  1. Get User Consent: Always ensure customers opt-in for WhatsApp updates.
  2. Stay Compliant: Use approved templates only.
  3. Don’t Spam: Limit messages to relevant notifications.
  4. Offer Opt-Out: Allow customers to stop receiving updates anytime.
  5. Use Rich Media: Add images, buttons, or short videos to enhance user experience.
  6.  

Best Practices for WhatsApp Business Notifications

  1. Get User Consent: Always ensure customers opt-in for WhatsApp updates.
  2. Stay Compliant: Use approved templates only.
  3. Don’t Spam: Limit messages to relevant notifications.
  4. Offer Opt-Out: Allow customers to stop receiving updates anytime.
  5. Use Rich Media: Add images, buttons, or short videos to enhance user experience.
  6.  

Future of Order Notifications on WhatsApp

The future of customer engagement is conversational.
 With AI chatbots, WhatsApp can handle end-to-end customer journeys—from order placement to post-delivery feedback.

Features like:

  • Automated product recommendations
  • Smart delivery updates
  • Secure payment links
  • Instant customer support

will make WhatsApp not just a messaging app but a complete business communication platform.

Order notifications on WhatsApp are more than just transactional messages—they are relationship builders.

Every update you send is a chance to:

  • Build trust
  • Reinforce brand value
  • Increase customer retention

So, if you haven’t already integrated WhatsApp Order Notifications into your business, now’s the perfect time. Automate your communication, delight your customers, and watch your engagement soar.

FAQs

 A pre-approved message template used by businesses to send order updates like confirmation, shipping, or delivery on WhatsApp.

 Yes, you can personalize templates with customer names, order IDs, and tracking links.

 Yes, the WhatsApp API allows you to automate and send notifications at scale.

Submit your templates for approval through your WhatsApp Business Service Provider (BSP).

 Yes, but promotional messages require explicit user consent and separate templates.

Table of contents

Track chat performance with real-time WhatsApp das
Build customer trust with verified WhatsApp messag
Send Automatic Order Confirmations and Updates on
How Small Indian Businesses Can Use WhatsApp Busin
Boost E-commerce Clothing Sales with
Streamline CRM Integration with WhatsApp Using Cha