Onboarding

How update whatsapp profile and display image Under main menu click on Whatsapp under channels Click on `basic details` tab Here you can update the details as per the specifications given below Click on submit to save the changes Property Specification Logo Square image with a max edge of 640px and max size of 5MB […]

WhatsApp Green Tick Verification In today’s competitive digital world, brand trust and authenticity are essential. Customers are more likely to engage with businesses that appear verified and credible. For WhatsApp users, the Green Tick Badge (official business account) is the ultimate trust mark. If you’ve ever noticed a green checkmark next to a business name […]

WhatsApp Template Categories If you’re using the WhatsApp Business API, you must create and use pre-approved message templates to send notifications, alerts, and promotional messages to your customers. These templates are classified into specific categories by Meta (WhatsApp’s parent company) to ensure compliance, clarity, and smooth communication. In this guide, we’ll explain the different WhatsApp […]

Migrate WhatsApp Number from Other Provider Switching your WhatsApp Business API provider doesn’t mean you have to lose your existing number or customer chats. With the official WhatsApp Number Migration process, businesses can smoothly transfer their registered number from one provider to another without downtime. Whether you want to move for better pricing, advanced features, […]

How to verify your business Go to Business Manager’s Security Centre. Click Start verification. Provide your business’s details, including the legal business name, address, phone number and website. Note: Make sure that the details you submit exactly match the details of your legal business entity. Also make sure that your business’s website loads and is HTTPS […]

Whatsapp Messaging Limits Messaging limits are the maximum number of business-initiated conversations (across all template categories) a business phone number can open in a 24-hour moving period.Without verifying a business on Facebook, you can send messages to up to 250 unique customers in a rolling 24-hour period. Tier 1 Allows you to send messages to […]

Disable 2 Step Verification – Phone Number Migration In order to start the migration of a phone number from another Solution Provider to Chat ON Desk, disabling the Two-Factor Authentication (2FA) is one of the requirements. Disabling two-factor authentication Below you’ll find the steps to disable the 2FA for your WhatsApp number in Meta. 3. […]