How update whatsapp profile and display image Under main menu click on Whatsapp under channels Click on `basic details` tab Here you can update the details as per the specifications given below Click on submit to save the changes Property Specification Logo Square image with a max edge of 640px and max size of 5MB […]

Green Tick Verification Pre-requisites: You must be using WhatsApp API Approved Business Account You must enable 2 Step Authentication for the number Facebook Business Manager should be verified by Facebook Display name should be approved by Facebook. Must be a business (Individuals are not allowed as of now) Recommended you are in Tier 2 (10k […]

Template Categories 1. Utility templates Utility templates are typically triggered by a user action or request. They must include specificity about the active or ongoing transaction, account, subscription or interaction to which they relate. For example, an order confirmation must contain an order number. Message Objective Business Goal Example Templates Opt-In Management on WhatsApp Confirm […]

You can migrate your business phone numbers from other solution providers to Chat ON Desk. Step 1: Disable Two-Step Verification Use the WhatsApp Manager to disable two-step verification on your business phone number (or to ask your current Solution Provider to disable it for you). You cannot complete the remaining steps until two-step verification is disabled. Step 2: […]

How to verify your business Go to Business Manager’s Security Centre. Click Start verification. Provide your business’s details, including the legal business name, address, phone number and website. Note: Make sure that the details you submit exactly match the details of your legal business entity. Also make sure that your business’s website loads and is HTTPS […]

Whatsapp Messaging Limits Messaging limits are the maximum number of business-initiated conversations (across all template categories) a business phone number can open in a 24-hour moving period.Without verifying a business on Facebook, you can send messages to up to 250 unique customers in a rolling 24-hour period. Tier 1 Allows you to send messages to […]