User Guide

How to Set Up WhatsApp Message Retry in Chat ON Desk Follow these step-by-step instructions to create a WhatsApp campaign and configure message retry settings in the Chat ON Desk dashboard.   Step-by-Step Guide to Configuring WhatsApp Message Retry   Step 1: Log in to Chat ON Desk Open the Chat ON Desk dashboard and […]

Steps to Set Up a Failover Channel in Chat ON Desk Follow these steps to configure a backup communication channel for your WhatsApp campaign. If the WhatsApp message fails, you can use another selected channel, such as SMS, to continue customer communication. Step 1: Log in to Chat ON Desk Open the Chat ON Desk […]

WhatsApp Groups API Documentation   Eligibility for Groups API – To use WhatsApp Groups API features, your business must have an Official Business Account (OBA) and meet Meta’s eligibility requirements. Chat ON Desk enables eligible businesses to create and manage WhatsApp Groups using the official WhatsApp Business Platform. Through the Chat ON Desk platform, businesses can automate WhatsApp group […]

MoEngage – Whatsapp Connector Configuration Guide 1. Login to Chat ON Desk dashboard 2. Navigate to Menu >> Integrations >> Add Integration >> Select Moengage 3. Enter moengage delivery tracking url as https://api-01.moengage.com/whatsapp/1engage/dlr 4. Click on submit button 5. Here, you will find the api url on right hand side(this will be used in step 9) […]

Go to New Campaign in Mo Enagage dashboard. Select Custom from Connector and choose the required event. Enter campaign details such as: Campaign Name, Target Audience Then click Next. Choose Method as POST Enter API URL as https://app.chatondesk.com/api/structuredpush.json Choose Method as Raw Copy the JSON body from the Chat ON Desk dashboard (Template Edit section) […]

Navigate to the App Marketplace in your MoEngage dashboard. Search for Chat On Desk in the search bar. Select the ChatOnDesk connector and click Integrate. Click on Add Integration, then enter: Connection Name and Chat On Desk API Key Once the integration is complete, go to New Campaign. Select Chat On Desk from Connected Apps and choose the required event. Enter campaign details such as: Campaign Name, Target Audience Then click Next. Select Connector and Connection Choose the field that contains the customer’s phone number Enter the ChatOnDesk Template ID. If your template includes variables, provide the parameters in JSON format, for example: {"name":"{{UserAttribute['Name']}}"} Click Next, review the campaign, and Publish it.

Moengage – WhatsApp Integration Customers expect instant communication. Emails often go unread, phone calls may be missed, but WhatsApp is where your customers are most active. That’s why businesses using Moengage CRM can gain a massive edge by integrating WhatsApp. With Moengage – WhatsApp Integration, you can automate customer conversations, improve engagement, and streamline lead […]

Clevertap – WhatsApp Integration customers expect instant communication. Emails often go unread, phone calls may be missed, but WhatsApp is where your customers are most active. That’s why businesses using Clevertap CRM can gain a massive edge by integrating WhatsApp. With Clevertap – WhatsApp Integration, you can automate customer conversations, improve engagement, and streamline lead […]

Webengage – WhatsApp Integration WebEngage is an advanced customer data platform and marketing automation suite designed to streamline user engagement and boost customer retention for both consumer tech enterprises and small to medium-sized businesses (SMBs). Features of Webengage WhatsApp Integration   Template Messages – Use pre-approved WhatsApp templates for notifications and alerts. Media Sharing – […]

Meta has officially announced an update to WhatsApp Business Platform pricing that will come into effect from 1 January 2026. This change specifically impacts Marketing messages, which will see a 10% increase in cost, while Utility and Authentication messages will continue at the same pricing as before.

Shiprocket WhatsApp Notifications Shiprocket is this kind of leading eCommerce shipping and logistics platform, and it helps with real time tracking updates via SMS and email, so customers stay in the loop across the whole delivery journey. With Chat ON Desk’s Shiprocket connection, you can set up automation for shipping notifications , basically sending those […]

Supported Variables in Shopify Flow This collection of Shopify Flow variables provides key details for both abandoned carts and orders, including customer phone numbers, item lists, checkout URLs, product images, and dynamic links. It also retrieves essential order information such as order ID, customer name, contact details, total amount, delivery date calculated from the order […]