Understanding Template Sections in Chat ON Desk In Chat ON Desk, users can send messages via various channels, including SMS, Email, WhatsApp, and more. Each channel may require specific templates to ensure proper formatting and compliance. This article explains why we have separate sections for templates and how to use them, especially for WhatsApp users. […]

Change display name in whatsapp business API Your WhatsApp Business display name is how your business name will appear to customers when you send messages. After your display name is approved, you can change it if needed. Process for Changing Display Name The steps to change your display name vary depending on whether you have […]

Create Carousel Template on Whatsapp Under main menu click on Whatsapp under channels. Click on templates tab. Then click the `Add (+)` icon located at right bottom of the screen. Click on `New Template`. Select template category. Select template type as carousel. Name your template, and fill in the message body(bubble). Add appropriate message components […]

Create Whatsapp Campaign Under main menu click on New Campaign under campaigns. Import your xls or xlsx file containg mobile number. Select Whatsapp channel. Enter your campaign name. Then select sheet, if file is multi sheet. Select mobile column. Click on browse template to select template. Then click on Send Now or Schedule SMS.

How to request Whatsapp template for approval Under main menu click on Whatsapp under channels. Click on templates tab. Then click the `Add (+)` icon located at right bottom of the screen. Click on `New Template`. Select template category. Select template type as template. Name your template. Add appropriate components to your whatsapp template. Preview […]