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Shiprocket WhatsApp Notifications Introduction Shiprocket is a leading eCommerce shipping and logistics platform that enables real-time tracking updates through SMS and email, keeping customers informed throughout the delivery journey. With Chat ON Desk’s Shiprocket integration, you can automate shipping notifications. This document will guide you through the process of integrating your Shiprocket account with Chat […]
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whatsapp templates vs chat on desk templates Understanding Template Sections in Chat ON Desk In Chat ON Desk, users can send messages via various channels, including SMS, Email, WhatsApp, and more. Each channel may require specific templates to ensure proper formatting and compliance. This article explains why we have separate sections for templates and how […]
Change display name in whatsapp business API Your WhatsApp Business display name is how your business name will appear to customers when you send messages. After your display name is approved, you can change it if needed. Process for Changing Display Name The steps to change your display name vary depending on whether you have […]
Create Carousel Template on Whatsapp Under main menu click on Whatsapp under channels. Click on templates tab. Then click the `Add (+)` icon located at right bottom of the screen. Click on `New Template`. Select template category. Select template type as carousel. Name your template, and fill in the message body(bubble). Add appropriate message components […]
how to send a whatsapp broadcast campaign Sending a WhatsApp broadcast campaign can be an effective way to reach your audience with important updates, promotions, or announcements. Using the Chat ON Desk dashboard, you can easily set up and send a WhatsApp broadcast campaign. Follow these steps to ensure a smooth and successful campaign launch. […]
Text Truncation for Marketing Messages Text Truncation impacts how users view marketing messages in their chat screens. It shortens, or “truncates,” messages that exceed five (5) lines of text, displaying a clickable ‘Read more’ option. This allows users to view the complete message if they choose. This update is part of WhatsApp’s commitment to enhancing […]
Per-User Marketing Messaging Limits Meta implemented a policy to limit the number of marketing conversations a user receives from any business over a specific timeframe, starting with a small number of conversations that are less likely to be read. Note that the limit is determined based on the number of marketing template messages that person […]
Chat ON Desk WhatsApp with LeadSquared Installation To integrate Chat ON Desk WhatsApp on LeadSquared, perform the following: Login to your LeadSquared application and head to the Apps Marketplace. Search with the keyword WhatsApp. Click INSTALL on the WhatsApp Messaging Connector plugin. Configuration To configure Chat ON Desk WhatsApp with LeadSquared, perform the following steps: 1. Once installed, hover your […]