User Guide

MoEngage – Whatsapp Connector Configuration Guide 1. Login to Chat ON Desk dashboard 2. Navigate to Menu >> Integrations >> Add Integration >> Select Moengage 3. Enter moengage delivery tracking url as https://api-01.moengage.com/whatsapp/1engage/dlr 4. Click on submit button 5. Here, you will find the api url on right hand side(this will be used in step 9) […]

Go to New Campaign in Mo Enagage dashboard. Select Custom from Connector and choose the required event. Enter campaign details such as: Campaign Name, Target Audience Then click Next. Choose Method as POST Enter API URL as https://app.chatondesk.com/api/structuredpush.json Choose Method as Raw Copy the JSON body from the Chat ON Desk dashboard (Template Edit section) […]

Navigate to the App Marketplace in your MoEngage dashboard. Search for Chat On Desk in the search bar. Select the ChatOnDesk connector and click Integrate. Click on Add Integration, then enter: Connection Name and Chat On Desk API Key Once the integration is complete, go to New Campaign. Select Chat On Desk from Connected Apps and choose the required event. Enter campaign details such as: Campaign Name, Target Audience Then click Next. Select Connector and Connection Choose the field that contains the customer’s phone number Enter the ChatOnDesk Template ID. If your template includes variables, provide the parameters in JSON format, for example: {"name":"{{UserAttribute['Name']}}"} Click Next, review the campaign, and Publish it.

Moengage – WhatsApp Integration Customers expect instant communication. Emails often go unread, phone calls may be missed, but WhatsApp is where your customers are most active. That’s why businesses using Moengage CRM can gain a massive edge by integrating WhatsApp. With Moengage – WhatsApp Integration, you can automate customer conversations, improve engagement, and streamline lead […]

Clevertap – WhatsApp Integration customers expect instant communication. Emails often go unread, phone calls may be missed, but WhatsApp is where your customers are most active. That’s why businesses using Clevertap CRM can gain a massive edge by integrating WhatsApp. With Clevertap – WhatsApp Integration, you can automate customer conversations, improve engagement, and streamline lead […]

Webengage – WhatsApp Integration WebEngage is an advanced customer data platform and marketing automation suite designed to streamline user engagement and boost customer retention for both consumer tech enterprises and small to medium-sized businesses (SMBs). Features of Webengage WhatsApp Integration   Template Messages – Use pre-approved WhatsApp templates for notifications and alerts. Media Sharing – […]

Meta has officially announced an update to WhatsApp Business Platform pricing that will come into effect from 1 January 2026. This change specifically impacts Marketing messages, which will see a 10% increase in cost, while Utility and Authentication messages will continue at the same pricing as before.

Shiprocket WhatsApp Notifications Introduction Shiprocket is a leading eCommerce shipping and logistics platform that enables real-time tracking updates through SMS and email, keeping customers informed throughout the delivery journey. With Chat ON Desk’s Shiprocket integration, you can automate shipping notifications. This document will guide you through the process of integrating your Shiprocket account with Chat […]

Supported Variables in Shopify Flow This collection of Shopify Flow variables provides key details for both abandoned carts and orders, including customer phone numbers, item lists, checkout URLs, product images, and dynamic links. It also retrieves essential order information such as order ID, customer name, contact details, total amount, delivery date calculated from the order […]

WhatsApp Templates vs Chat ON Desk Templates When businesses adopt WhatsApp Business API, one of the first things they encounter is the template message system. Templates are pre-approved messages that companies use for notifications, alerts, OTPs, and promotional messages. However, platforms like Chat ON Desk have taken this concept further by offering advanced ready-to-use, customizable […]

Updating Display Names in the WhatsApp Business API: Complete Guide Your display name in WhatsApp Business API is what customers see when they interact with your business. It helps build trust, maintain brand identity, and ensure professionalism. Sometimes, businesses may need to change their display name—for example, after rebranding, restructuring, or correcting naming errors. In […]

Create Carousel Template on WhatsApp WhatsApp has become the go-to platform for businesses to engage customers with interactive and visually appealing messages. One of its most powerful features is the Carousel Template, which allows businesses to showcase multiple products, offers, or services within a single message. Instead of sending multiple messages, you can now create […]