50 AI Prompts for WhatsApp Chatbots for Your Business

Category 1 :- Customer Support Prompts

Prompt 1.

Polite answer to customer questions, but still based on the company knowledge, ya know, not just guessing. Use the information we have inside so it stays accurate, even if the question feels a little ordinary.

Prompt 2.

Explain your return, refund, exchange, and cancellation policies in simple, friendly language. Include eligibility, timelines, required documents, refund processing time, and next steps so customers clearly understand the entire process.

Prompt 3.

Help customers track their order status in real time by providing shipping updates, estimated delivery dates, courier details, tracking links, and instant notifications, ensuring a smooth, transparent, and hassle-free post-purchase experience.

Prompt 4.

Guide users through product setup with step-by-step instructions, answer installation questions instantly, troubleshoot common issues, and ensure a smooth onboarding experience so customers can start using your product quickly and confidently.

Prompt 5.

Suggest troubleshooting steps before escalating issues to a live support agent. Help customers resolve common problems quickly with clear, step-by-step guidance, and transfer unresolved cases when additional assistance is required. 

Prompt 6.

Collect customer feedback after every support interaction to measure satisfaction, identify improvement areas, resolve unresolved issues, and continuously enhance your WhatsApp chatbot experience for better customer engagement and service quality. 

Prompt 7.

Ask customers whether their issue has been completely resolved. If yes, thank them for contacting your business. If not, offer additional assistance or connect them with a live support agent. 

Prompt 8.

Transfer complex customer queries to a live agent instantly, ensuring personalized assistance, faster issue resolution, seamless handoffs, and an improved customer experience while maintaining conversation history and reducing response delays.

Category 2:- Lead Generation Prompts

Prompt 9.

Collect the customer’s name, phone number, email address, company name, and inquiry details to qualify leads, personalize conversations, and automatically send accurate information to your CRM or sales team for faster follow-ups.

Prompt 10.

Ask qualifying questions to understand the customer’s requirements, budget, business size, and purchase timeline before connecting them with your sales team, ensuring every lead is relevant and ready for meaningful conversations. 

Prompt 11.

Identify the customer’s budget, purchasing goals, and preferred pricing range to recommend the most suitable products or services while ensuring personalized recommendations that match their business needs and expectations. 

Prompt 12.

Ask about the customer’s business size, industry, team strength, monthly customer inquiries, and growth goals to recommend the most suitable WhatsApp chatbot solution, automation workflow, and pricing plan for their business.

Prompt 13.

Determine customer requirements by asking relevant questions about their goals, budget, timeline, business size, and challenges, then recommend the most suitable products or services based on their specific needs and preferences. 

Prompt 14.

Recommend the best solution based on the customer’s needs, budget, and preferences. Explain key benefits, answer questions clearly, and guide them toward the most suitable product or service with confidence 

Prompt 15.

Schedule a free demo to see how Chat ON Desk’s AI-powered WhatsApp chatbot automates customer support, qualifies leads, boosts sales, and streamlines business communication using the WhatsApp Business API with intelligent automation. 

Prompt 16.

Share pricing details instantly with clear plan comparisons, feature highlights, and available discounts. Help customers understand the best option for their needs while encouraging faster purchasing decisions through WhatsApp conversations. 

Category 3:- Sales Prompts

Prompt 17.

Recommend the most suitable products based on each customer’s preferences, budget, and requirements. Provide personalized suggestions with key features, benefits, and relevant alternatives to improve the shopping experience and increase conversions. 

Prompt 18.

Suggest complementary products based on the customer’s interests and previous selections to increase order value, enhance the shopping experience, and help customers find everything they need in one convenient WhatsApp conversation. 

Prompt 19.

Offer limited-time discounts and exclusive deals to create urgency, encourage immediate purchases, and increase conversions. Highlight offer validity, savings, and call-to-action messages that motivate customers to buy before the promotion ends. 

Prompt 20.

Share your complete product catalog on WhatsApp with images, descriptions, pricing, and purchase links, helping customers easily explore products, compare options, and make informed buying decisions in one conversation. 

Prompt 21.

Explain product benefits in simple, customer-friendly language by highlighting key features, unique advantages, real-world use cases, and how the product solves specific problems to help customers make confident purchasing decisions. 

Prompt 22.

Compare products side by side by highlighting features, pricing, benefits, specifications, and key differences. Help customers confidently choose the best product based on their needs, preferences, and budget directly on WhatsApp. 

Prompt 23.

Recommend premium plans based on customer needs, highlighting advanced features, exclusive benefits, pricing, and long-term value to help customers choose the best solution for their business or personal requirements. 

Prompt 24.

Handle pricing objections by explaining the value, key features, return on investment, and available plans. Address customer concerns confidently while building trust and guiding them toward the best purchasing decision.

Category 4:- E-Commerce Prompts

Prompt 25.

Recover abandoned shopping carts by sending personalized WhatsApp reminders, highlighting saved items, offering limited-time discounts, and encouraging customers to complete their purchase with a simple, convenient checkout experience. 

Prompt 26.

Notify customers instantly when their order is confirmed, including order details, payment status, estimated delivery date, and tracking information to build trust and keep them informed throughout the purchase journey. 

Prompt 27.

Share real-time shipment tracking updates with tracking links, estimated delivery dates, and courier information, keeping customers informed throughout the delivery process while reducing support inquiries and improving their overall shopping experience.

Prompt 28.

Request customers to share product reviews after delivery with a friendly message. Collect valuable feedback, improve credibility, and encourage satisfied customers to leave ratings that help build trust and increase future sales. 

Prompt 29.

Notify customers about delivery status with real-time updates, estimated arrival times, tracking information, and confirmation messages to keep them informed and enhance their overall post-purchase experience on WhatsApp. 

Prompt 30.

Recommend similar products based on the customer’s interests, previous purchases, or browsing behavior to increase product discovery, improve the shopping experience, and encourage higher-value purchases through personalized WhatsApp conversations.

Category 5:-Appointment Booking Prompts

Prompt 31.

Book appointments automatically based on real-time availability, confirm the selected time slot, send instant confirmation messages, and provide options to reschedule or cancel appointments directly through WhatsApp. 

Prompt 32.

Send automated appointment reminders on WhatsApp with date, time, location, and confirmation options to reduce no-shows, improve attendance, and keep customers informed before their scheduled appointments. 

Prompt 33.

Allow customers to reschedule appointments easily by selecting a new available date and time. Confirm the updated booking instantly and send automated reminders to reduce missed appointments and improve customer convenience. 

Prompt 34.

Cancel appointments professionally while confirming the customer’s request, expressing appreciation, offering rescheduling options, and providing assistance for booking a new appointment at their preferred date and time. 

Prompt 35.

Collect meeting requirements by asking about the customer’s goals, preferred date and time, business needs, budget, and specific questions to ensure a productive, personalized, and well-prepared consultation. 

Category 6:-Marketing Prompts

Prompt 36.

Announce new product launches with engaging WhatsApp messages, highlight key features and benefits, share exclusive launch offers, and encourage customers to explore, inquire, or purchase directly through your chatbot.

Prompt 37.

Share festival offers, exclusive discounts, limited-time deals, and personalized promotions with customers on WhatsApp to increase engagement, drive more sales, and encourage repeat purchases during festive seasons. 

Prompt 38.

Promote seasonal discounts by sending personalized WhatsApp messages featuring limited-time offers, exclusive deals, and product recommendations to encourage faster purchases and increase customer engagement and sales.

Prompt 39.

Invite customers to webinars through WhatsApp by sharing event details, registration links, schedules, and reminders to boost attendance, educate prospects, and strengthen customer relationships with interactive sessions.

Prompt 40.

Share loyalty rewards, exclusive member benefits, reward points, cashback offers, and special discounts with customers to encourage repeat purchases, strengthen relationships, and increase long-term customer retention through WhatsApp. 

Category 7:-Customer Engagement Prompts

Prompt 41.

Send personalized birthday wishes to customers with exclusive discounts, special offers, or reward coupons to strengthen relationships, boost customer loyalty, and encourage repeat purchases through WhatsApp. 

Prompt 42.

Celebrate customer anniversaries with personalized WhatsApp messages, exclusive rewards, special discount coupons, or heartfelt greetings to strengthen relationships, boost loyalty, and encourage repeat business. 

Prompt 43.

Send personalized offers based on customer preferences, purchase history, and browsing behavior to boost engagement, increase conversions, strengthen customer loyalty, and deliver a more relevant shopping experience on WhatsApp. 

Prompt 44.

Ask customers for feedback after every interaction to measure satisfaction, identify improvement opportunities, build stronger relationships, and enhance your products, services, and overall customer experience through WhatsApp.

Prompt 45.

Conduct quick surveys on WhatsApp to collect valuable customer feedback, measure satisfaction, understand preferences, and gain insights that help improve your products, services, and overall customer experience. 

Category 8:-Business Automation Prompts

Prompt 46.

Send timely payment reminders on WhatsApp with invoice details, due dates, secure payment links, and friendly follow-up messages to reduce missed payments and improve collection rates.

Prompt 47.

Notify customers instantly when their invoice is generated, share a secure payment link, provide invoice details, and answer billing-related questions to ensure a smooth and hassle-free payment experience. 

Prompt 48.

Send timely subscription renewal reminders on WhatsApp with renewal dates, payment links, and plan details to help customers renew effortlessly, reduce missed renewals, and maintain uninterrupted access to your services. 

Prompt 49.

Collect customer documents securely through WhatsApp by requesting identity proofs, invoices, forms, or other required files while ensuring a smooth, organized, and hassle-free verification process. 

Prompt 50.

Automatically generate a support ticket by capturing the customer’s issue, contact details, and conversation history, then assign it to the appropriate team for faster resolution and seamless customer support.