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User Guide
Shiprocket WhatsApp Notifications Introduction Shiprocket is a leading eCommerce shipping and logistics platform that enables real-time tracking updates through SMS and email, keeping customers informed throughout the delivery journey. With Chat ON Desk’s Shiprocket integration, you can automate shipping notifications. This document will guide you through the process of integrating your Shiprocket account with Chat […]
This collection of Shopify Flow variables provides key details for both abandoned carts and orders, including customer phone numbers, item lists, checkout URLs, product images, and dynamic links. It also retrieves essential order information such as order ID, customer name, contact details, total amount, delivery date calculated from the order date, and the first item’s […]
WhatsApp Templates vs Chat ON Desk Templates When businesses adopt WhatsApp Business API, one of the first things they encounter is the template message system. Templates are pre-approved messages that companies use for notifications, alerts, OTPs, and promotional messages. However, platforms like Chat ON Desk have taken this concept further by offering advanced ready-to-use, customizable […]
How to Change Display Name in WhatsApp Business API Your display name in WhatsApp Business API is what customers see when they interact with your business. It helps build trust, maintain brand identity, and ensure professionalism. Sometimes, businesses may need to change their display name—for example, after rebranding, restructuring, or correcting naming errors. In this […]
Create Carousel Template on WhatsApp WhatsApp has become the go-to platform for businesses to engage customers with interactive and visually appealing messages. One of its most powerful features is the Carousel Template, which allows businesses to showcase multiple products, offers, or services within a single message. Instead of sending multiple messages, you can now create […]
How to Send a WhatsApp Broadcast Campaign WhatsApp is no longer just a personal messaging app—it has become one of the most powerful platforms for businesses to connect with customers. One of its most effective features is the WhatsApp Broadcast Campaign, which allows you to send the same message to multiple users at once without […]
Text Truncation for Marketing Messages In digital marketing, every character counts. Whether you’re sending SMS campaigns, WhatsApp messages, push notifications, or email previews, you have limited space to grab your customer’s attention. This is where text truncation plays a crucial role. Text truncation happens when your marketing message exceeds the allowed character limit, causing it […]
Per-User Marketing Template Message Limits in WhatsApp Business API WhatsApp Business API has become one of the most effective ways for brands to connect with customers, send promotions, and drive engagement. However, to maintain quality communication and prevent spamming, WhatsApp enforces certain rules and restrictions. One of these is the Per-User Marketing Template Message Limit. […]
LeadSquared – WhatsApp Integration customers expect instant communication. Emails often go unread, phone calls may be missed, but WhatsApp is where your customers are most active. That’s why businesses using LeadSquared CRM can gain a massive edge by integrating WhatsApp.. With LeadSquared – WhatsApp Integration, you can automate customer conversations, improve engagement, and streamline lead […]
Supported Media Types in WhatsApp Business API When it comes to customer engagement, visual and multimedia content plays a vital role. WhatsApp, being the most widely used messaging platform, allows businesses to share more than just text messages. With the WhatsApp Business API, companies can send a wide range of media types—making customer conversations more […]
How to Create a WhatsApp Campaign WhatsApp marketing campaigns are one of the most effective ways to engage customers. With over 500 million users in India alone, WhatsApp has become the go-to channel for businesses to send promotions, share updates, and build customer relationships. Steps to Create a WhatsApp Campaign WhatsApp marketing campaigns are one […]
How to request Whatsapp template for approval WhatsApp has become the go-to platform for businesses to connect with their customers in real-time. With over 2 billion active users globally and nearly 500 million users in India, companies across industries—e-commerce, real estate, healthcare, education, and more—are leveraging the WhatsApp Business API for marketing, support, and sales. […]