• Navigate to the App Marketplace in your MoEngage dashboard.
• Search for Chat On Desk in the search bar.

• Select the ChatOnDesk connector and click Integrate.
• Click on Add Integration, then enter: Connection Name and Chat On Desk API Key

• Once the integration is complete, go to New Campaign.
• Select Chat On Desk from Connected Apps and choose the required event.

• Enter campaign details such as: Campaign Name, Target Audience Then click Next.
• Select Connector and Connection
• Choose the field that contains the customer’s phone number
• Enter the ChatOnDesk Template ID.
• If your template includes variables, provide the parameters in JSON format, for example:

{"name":"{{UserAttribute['Name']}}"}

• Click Next, review the campaign, and Publish it.