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Deliver real-time, personalized WhatsApp notifications to customers using WebEngage + Chat ON Desk. Automate order updates, transactional alerts, promotional campaigns and two-way conversations — all with pre-approved templates and rich interactive buttons.
Create Text, Image, Video, Document & Location templates easily.
Send campaigns using secure, verified WhatsApp API connectivity.
Use dynamic variables to send personalized messages at scale.
Add Call-to-Action buttons to boost clicks, engagement, and conversions.
Create, edit, delete, and manage all WhatsApp templates from one dashboard.
Any business already using WebEngage to engage customers through channels like email, SMS, or push notifications can easily extend their communication strategy by adding WhatsApp via Chat ON Desk. With the WebEngage–Chat ON Desk integration, businesses can make WhatsApp a powerful channel for customer engagement. For brands aiming to automate sales and customer support using the WhatsApp Business API, this integration offers an ideal and scalable solution.
Everything You Need to Know About Using Chat ON Desk with MoEngage
It allows businesses to send WhatsApp notifications and campaigns from MoEngage using the Chat ON Desk WhatsApp Business API.
Yes, a WhatsApp Business API number approved and managed via Chat ON Desk is required.
Yes, you can send utility (transactional) and marketing messages using pre-approved WhatsApp templates.
Yes, all WhatsApp templates must be whitelisted and approved as per WhatsApp policies before use.
Yes, dynamic fields like customer name, order ID, and links can be personalized in messages.
Absolutely. The Chat ON Desk–MoEngage integration helps automate sales, support, and customer engagement on WhatsApp.