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WhatsApp Groups API Documentation (Chat ON Desk)
Overview
Chat ON Desk enables eligible businesses to create and manage WhatsApp Groups using the official WhatsApp Business Platform. Through the Chat ON Desk platform, businesses can automate WhatsApp group creation, send group invite links, manage participants, and communicate with customers while using Meta’s official infrastructure.
🔑 Key Features
- Create WhatsApp Groups directly from Chat ON Desk
- Generate Invite Links automatically
- Send messages to Group
- Manage Participants
- Remove Participants
- Manage Group Settings
❗ Group Limitations
Maximum Participants
8 People (including the business account), as defined by Meta
Maximum Groups per Business Number
10,000 Groups
Maximum Cloud API Businesses per Group
1 Business Account
Invite Method
Invite Link Only
Manual Add
Not Allowed
Supported Messages
Text, Images, Videos, Documents, Templates
Interactive Messages
Not Supported
Calling
Not Supported
Commerce Messages
Not Supported
Participant Rules
Maximum Participants
Each WhatsApp Group can contain up to 8 participants.
Example:
- Customer 1
- Customer 2
- Customer 3
- Customer 4
- Customer 5
- Customer 6
- Customer 7
- Business Account
Total = 8 Participants.
Create a Group Invite Link Template Message
To invite users to a WhatsApp Group created through Chat ON Desk, businesses can send an approved Group Invite Link Template Message. The template includes a unique invite link that allows customers to join the group securely after accepting the invitation.
There are two ways to create a Group Invite Link Template Message:
1. Using WhatsApp Manager
The easiest method is through WhatsApp Manager, Meta’s web-based interface.
Steps
- Log in to WhatsApp Manager.
- Select your WhatsApp Business Account (WABA).
- Navigate to Message Templates.
- Click Create Template.
- Choose the appropriate template category.
- Add your message content.
- Insert the Group Invite Link parameter.
- Submit the template for Meta approval.
- Once approved, use the template to send group invitations to customers.
2. Using Chat ON Desk Platform
Businesses using Chat ON Desk can automatically create Group Invite Link Template Messages, integrate them with CRM or ERP systems, and automate customer onboarding. Chat ON Desk securely communicates with the official WhatsApp Business Platform to deliver invitations and manage the workflow.
This method is ideal for businesses that need to:
- Automatically create templates
- Integrate with CRM or ERP systems
- Send invitations at scale
- Build custom onboarding workflows
If a Participant Leaves the Group
If a participant leaves or is removed from a group created through Chat ON Desk, they cannot rejoin the same group using the previous invite link. A new group may be required based on Meta’s policy.
Message Pricing
Groups created and managed through Chat ON Desk follow Meta’s official per-message pricing model. Charges are applied for each message delivered to each participant.
Example
Suppose a group has:
- 8 participants
Business sends:
- 1 message
Then pricing is calculated as:
1 message × Number of recipients
So if 7 recipients receive the message, charges apply for each delivered recipient according to Meta’s country-specific message pricing.
Example:
1 Group Message
↓
Sent to 7 Participants
↓
7 Billable Messages
If you send:
- 10 group messages
- to 7 participants
Total billable messages:
10 × 7 = 70 messages
The exact cost depends on Meta’s per-message rate for the destination country and message category.
Supported Message Types
Businesses can send:
- Text Messages
- Images
- Videos
- Documents
- Stickers
- Template Messages
- Media Template Messages
Not Supported:
- Interactive Buttons
- Lists
- Authentication Messages
- Voice Calls
- Video Calls
- Disappearing Messages
- View Once Messages
Typical Business Use Cases
The WhatsApp Groups API is suitable for:
- Customer onboarding
- VIP customer communities
- Employee communication
- Franchise support
- Dealer communication
- Healthcare care teams
- Educational mentoring
- Small project collaboration
Benefits of WhatsApp Groups API
- Manage WhatsApp Groups from Chat ON Desk
- Official WhatsApp Business Platform integration
- Secure business communication
- Automated group workflows
- Invite-only groups
- Centralized dashboard
- Webhook support
- Enterprise-grade automation
How Chat ON Desk Can Help
With Chat ON Desk, businesses can manage WhatsApp Groups from a single platform while using the official WhatsApp Business Platform.
Chat ON Desk provides:
- Create WhatsApp Groups
- Generate Group Invite Links
- Group API Integration
- WhatsApp Business API Setup
- AI Chatbot Integration
- CRM & ERP Integration
- Shared Team Inbox
- Broadcast Messaging
- Workflow Automation
- Analytics Dashboard
- Dedicated Technical Support
Conclusion
Chat ON Desk simplifies WhatsApp Group management by providing a single platform to create groups, generate invite links, automate messaging, and manage participants through the official WhatsApp Business Platform. Businesses can leverage Meta’s secure infrastructure while using Chat ON Desk for an easy, scalable, and efficient group communication experience.