whatsapp templates vs chat on desk templates Understanding Template Sections in Chat ON Desk In Chat ON Desk, users can send messages via various channels, including SMS, Email, WhatsApp, and more. Each channel may require specific templates to ensure proper formatting and compliance. This article explains why we have separate sections for templates and how […]
migrate whatsapp number from other provider You can migrate your business phone numbers from other solution providers to Chat ON Desk. Step 1: Disable Two-Step Verification Use the WhatsApp Manager to disable two-step verification on your business phone number (or to ask your current Solution Provider to disable it for you). You cannot complete the remaining steps until […]
Change display name in whatsapp business API Your WhatsApp Business display name is how your business name will appear to customers when you send messages. After your display name is approved, you can change it if needed. Process for Changing Display Name The steps to change your display name vary depending on whether you have […]
How to verify your business Go to Business Manager’s Security Centre. Click Start verification. Provide your business’s details, including the legal business name, address, phone number and website. Note: Make sure that the details you submit exactly match the details of your legal business entity. Also make sure that your business’s website loads and is HTTPS […]
Whatsapp Messaging Limits Messaging limits are the maximum number of business-initiated conversations (across all template categories) a business phone number can open in a 24-hour moving period.Without verifying a business on Facebook, you can send messages to up to 250 unique customers in a rolling 24-hour period. Tier 1 Allows you to send messages to […]
Create Carousel Template on Whatsapp Under main menu click on Whatsapp under channels. Click on templates tab. Then click the `Add (+)` icon located at right bottom of the screen. Click on `New Template`. Select template category. Select template type as carousel. Name your template, and fill in the message body(bubble). Add appropriate message components […]
how to send a whatsapp broadcast campaign Sending a WhatsApp broadcast campaign can be an effective way to reach your audience with important updates, promotions, or announcements. Using the Chat ON Desk dashboard, you can easily set up and send a WhatsApp broadcast campaign. Follow these steps to ensure a smooth and successful campaign launch. […]
Disable 2 Step Verification – Phone Number Migration In order to start the migration of a phone number from another Solution Provider to Chat ON Desk, disabling the Two-Factor Authentication (2FA) is one of the requirements. Disabling two-factor authentication Below you’ll find the steps to disable the 2FA for your WhatsApp number in Meta. 3. […]
Text Truncation for Marketing Messages Text Truncation impacts how users view marketing messages in their chat screens. It shortens, or “truncates,” messages that exceed five (5) lines of text, displaying a clickable ‘Read more’ option. This allows users to view the complete message if they choose. This update is part of WhatsApp’s commitment to enhancing […]
Per-User Marketing Messaging Limits Meta implemented a policy to limit the number of marketing conversations a user receives from any business over a specific timeframe, starting with a small number of conversations that are less likely to be read. Note that the limit is determined based on the number of marketing template messages that person […]